Processing a Question Clustering Task

Perform a question clustering analysis periodically on sessions in a specified time period, and collect statistics on subscriber questions and their occurrence frequencies in the time period for corpus analysis.

1. Choose Training Check > Question Clustering Task.
2. Click Start, set Start Time and End Time, and click START.
   

   Ensure that the selected time period contains session records that can be used for analysis.

   After the subscriber list is imported, the clustering task analyzes only the session records corresponding to the number.

   

3. Set the time period to be queried in the search criteria, and click Query.
4. Click the task link, and view the analysis.

   

   You can click Frequency to sort the questions by the number of times they occur.

5. Click the question link, and check whether to add the question to the intention as a corpus.

   

   You can click New General Intention or Add to Existing Intention to add the question as a corpus.

6. Click next to the question, and set Status. For example, set this parameter to Marked.
7. Return to the question list, and click next to the main task. If Status is set to Marked, the task is completed.