Reviewing a Historical Message

The OIAP records historical sessions to the table of a corresponding time period at an interval (24 hours by default) specified by History Dialog Table Division Interval. You can query the session records in a specified time period, and process historical messages.

On the Historical Message Review page, intention matching is recorded. If an error occurs in intention matching, check the contents recognized by automatic speech recognition (ASR), and the command words matched by the intention.

1. Choose Training Check > Historical Message Review.
2. Select a time period, and click Query. Generally, select the first record, which indicates the latest one.

   In the search criteria, you can also query a session based on Status (whether the intention is successfully matched), Start Time, End Time, Access Identifier, and Subscriber Number.

3. Click Subscriber Number, and view the action that matches the current intention, as shown in the following figure.

   

   In the preceding instance where Access Code is 110112, if a customer enters (or says) 4 Persons, Identified Intention is completely matched, and the intention returns 4 in Response text and NUMBER as the command word.

4. Perform the following operations for an intention that is not identified or correctly matched:

   Add unidentified texts (or events), or incorrectly identified texts (or events) as corpora to the existing intentions.

   Create unidentified texts (or events), or incorrectly identified texts (or events) as corpora to the new intentions.

   The following describes how to add them to an existing intention:

   1. Click Request text.
   2. Select Add To Existing Intention.
   3. Select a domain or enter a domain name, and click Query.
   4. Click + next to the intention to which a corpus needs to be added.
   5. On the page that is displayed, select Corpus, and check whether the new corpus is listed.
   6. Click SAVE.
   7. Go to the Domain page, and click Train for the configuration to take effect.