Adding Knowledge Gray Rules
The system supports the configuration of knowledge gray rules to restrict users who use intentions. You can configure a group of usernames. After an intention is associated with a knowledge gray rule, the intention can be accessed only by users configured in the gray rule.
Procedure
- Choose .
- Choose . Click Create.
- Set Name and click Confirm.
- Click the number in the Quantity column. In the to add a customer name. To enter multiple customer names, press Enter after each record to add them. Click .
dialog box, click
- Choose
and click Not Set corresponding to the intention to be associated.Figure 1 Setting gray rules
- Click Create, select knowledge rules, and click .
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