Help Center/ Customer Engagement Center/ User Guide/ Agent Guide/ OpenEye Help Document/ Introduction to System Settings/ Log Upload Settings/ Configuring OpenEye Log Upload Settings
Updated on 2025-11-07 GMT+08:00
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Configuring OpenEye Log Upload Settings

  1. Start the OpenEye client and enter the account and password to log in to the OpenEye workspace.
  2. Click on the home page of the OpenEye client to enter the Settings page.
  3. On the Log Upload tab page, you can configure the NSLB IP address, port number, and authentication AK and SK of the CC-CMS upload interface.

    Address * and port *:

    • In the OP independent deployment environment, enter the IP address and port number 28090 of the virtualized NSLB.
    • In the OP integration environment, enter the IP address and port number 28090 of the containerized NSLB.
    • For the SaaS network, enter the IP address or domain name of the ELB and port number 28090.

    Click OK to save the configured IP address, port number, AK, and SK (encrypted) to the config.xml configuration file (in the program installation directory), as shown in the figure below.

    Figure 1 Configuration file of upload settings
    • Set addr and port to the IP address, domain name, and port number of the NSLB or ELB.
    • Set certPath to the path of the NSLB certificate, which is relative to the OpenEye installation path.
    • ak and sk are required for authentication of the CMS log upload interface.

      When the OpenEye is connected to the CMS, an independent AK and SK need to be configured on the GUI. Add a switch in the system configuration parameters to configure the AK of the OpenEye. Perform the following steps to complete the configuration:

      1. Sign in to the AICC as the system administrator.
      2. Choose Call Center > Authentication Configuration to add an AK and SK. For details, see Configuring Authentication Information. The added AK and SK will be input to the config.xml configuration file.
      3. Copy the app ID created in step 2 for OpenEye authentication.
      4. Choose Configuration Center > System Management > System Parameter. Search for the App ID used for authenticating the OpenEye log upload interface parameter, and enter the app ID copied in step 3.

    The NSLB certificate can be configured in Windows or Chinese version.

    1. After the OpenEye is installed, manually copy the certificate to the related path (upload/cert is recommended for easy management) in the OpenEye directory, and enter the certPath field of the corresponding NSLB in the config.xml file.

    2. Before installing the OpenEye, set certPath in the config.xml configuration file to upload/cert/cert1.crt and upload/cert/cert2.crt (if there are two NSLBs), modify the certificate names respectively to cert1.crt and cert2.crt, and then copy the certificates and the config.xml file to the path where the OpenEye installation package is located. After the preparation is complete, install the Windows version and Chinese version of OpenEye as follows:

    • Windows version: Click the installation package to install the OpenEye. The certificate and the config.xml file will be copied to the corresponding path.
    • Chinese version: Run the sudo EXTRA_PATH=/path dpkg -i com.huawei.openeye_XXXX_XXXX.deb command to install the OpenEye. The certificate and the config.xml file will be copied to the corresponding path (/path is the absolute path of the directory where the certificate and the config.xml file are located).

Parent topic: Log Upload Settings