Configuring Fullscreen Monitoring

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Quality Management > Fullscreen Monitor.
2. Click to add a theme. Enter a theme name, select a theme type, and set the screen resolution.

   There are two types of themes: public and private themes. Employees who have the following permissions share screen data of public themes:

   • Menu permissions Call Center Monitor, Monitor Configuration, and Full Screen Monitoring Configuration
   • Operation permissions Large-screen monitoring management, Viewing Public Large-Screen Monitoring, and Edit Public Large-Screen Monitoring

     For details about how to assign the preceding basic function permissions to an employee, see Managing Employees in the operation guide.

     

3. Click Confirm.
4. Repeat the preceding operations to add other themes for fullscreen monitoring based on site requirements.
5. Select the theme for which you want to create a chart. You can create multiple charts for a theme. Click , filter indicators, and set chart attributes. Click Confirm.
   Figure 1 Creating a chart
   
   

   If Set Indicator Thresholds is set to Yes, the threshold settings are displayed on the fullscreen, as shown in the following figure.

   

6. Drag the chart to a proper position.
7. Click to save the layout.
8. (Optional) Click to preview the new theme layout.

After a theme is added, the , , , and buttons are displayed in the upper left corner of the page only when you click the theme.

After a theme is added, the , , and buttons are displayed in the upper right corner of the page only when you click the theme.

Follow-up Procedure

Click next to a theme. The page for this theme is displayed.