Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ Performing Other Agent Operations/ Performing Identity Authentication

Updated on 2023-09-20 GMT+08:00

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Performing Identity Authentication

Prerequisites

To send identity authentication requests, the tenant administrator has configured and enabled identity authentication modes on the Configuration Center > Expansion Management > Authentication page.

Procedure

Sign in to the AICC as an agent.
Click on the Audio and Video Workbench page when answering a call or making an outbound call.

The identity authentication record can be queried on the Connection Operation Log > Identity Authentication Record page.

Parent topic: Performing Other Agent Operations

Previous topic: Viewing Identity Authentication Records

Next topic: Viewing Customer Information

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