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Configuring Personalized Common Phrases
Updated on 2023-09-20 GMT+08:00
Configuring Personalized Common Phrases
Prerequisites
None
Procedure
- Choose .
- Click , set Phrase Type on the right, and click to save the category.
Click to modify the category.
- Select a common phrase category, click Add in the lower right corner of the page, enter a common phrase, select a shortcut (optional), and click Save.
Follow-up Procedure
View the configured personalized common phrase and its shortcut in Multimedia on the right of the online chat workbench.
Parent topic: Performing Other Agent Operations
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