Sharing the Desktop

Prerequisites

• The WebRTC feature has been enabled for agents.
• The agent is not bound to a mobile number or fixed-line phone number.
• To use the OpenEye softphone, the OpenEye has been configured as follows:
  1. Click before logging in to the OpenEye.
  2. Configure general settings.
     1. Choose General.
     2. Enable or disable Conference Sharing.
        • Disable Conference Sharing when the UAP of the V1R5 version is used.
        • Enable Conference Sharing when the UAP of the V3R1 version is used.
  3. Configure media settings.
     1. Choose Media.
     2. Enable Virtual Camera.
     3. Set Share Screen.
        • If Video application mode is set to MCU video when the tenant is created, set Share Screen to MCU mode.
        • If Video application mode is set to MCU+SFU video when the tenant is created, set Share Screen to SFU mode.

Context

An agent can use the WebRTC or OpenEye softphone to sign in as an agent and share the desktop during a video call with a customer.

Pay attention to personal privacy protection during desktop sharing.

Procedure

If the WebRTC softphone is used, click to share the desktop.

If an integrated OpenEye softphone is used, click to share the desktop.

If an independent OpenEye softphone is used, share the desktop on the OpenEye.

The following contents can be shared:

• Entire screen
• Application window
• Browser tab page