Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Enable the Last Agent Mode?

Updated on 2024-10-12 GMT+08:00

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How Do I Enable the Last Agent Mode?

After Last Agent Mode is enabled, when a customer is connected to an agent through a channel, the session is preferentially assigned to the agent who chats with the customer last time.

Procedure

Click to enable Last Agent Mode.
Select a mode for filtering last agents and set the corresponding parameter.
- Time range: an integer ranging from 1 to 168, in hours
- Current day: 00:00 on the current day to the current time
Click The next step or Saved to complete the configuration.

Parent topic: FAQ

Previous topic: How Do I Set the Click-to-Dial Called Route?

Next topic: How Do I Set Session End Due to No Customer Reply?

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