Topping Up an Account (Prepaid Direct Customers)

Important Notes

If you set an expenditure limit alert on the Overview page, you will receive a text message when your balance is less than the preset threshold.

Prepaid customers use top-up accounts to pay for their resources, but the top-up accounts are not supported for enterprise member accounts.

Postpaid customers purchase their resources first and are billed later. Top-up accounts are not supported for postpaid customers. For details about payment operations, see Making Payments (Postpaid Direct Customers).

Procedure

1. Open the Pay page.
2. Select a payment method.
   • Online Payment

     Enter a top-up amount and click Next. You are redirected to the payment page. Complete the payment process.

     

     

     If you click Switch Currency, the Preferences page of My Account is displayed. On this page, you can select a different payment currency, and click Save to save the change.

   • Bank Transfer

     

     

     • You can view the bank transfer account information on the invoices issued to you or on the Billing Center. The Billing Center displays only the most current account details. The accounts on historical invoices may be different.
     • To ensure timely and accurate payment confirmation, please submit your payments based on the account and currency information on the invoice, and specify the invoice number.
     • The money will arrive in the bank transfer account within the same country/region in two or three days. Cross-country or cross-regions transfers take longer. Contact your bank for details.

     After you transfer the money, do as follows:

     1. Open the Create Service Ticket page.
     2. On the displayed page, enter the bank transfer information.

        

        

        The receipt will be recorded under the currently logged-in user by default. If there are any special circumstances, please specify them in Problem Description.

     3. Upload the bank transfer certificate and submit the service ticket.

        After the bank transfer is complete, Huawei Cloud will top up your account upon receipt of the request from the service ticket within three working days.