Alarms

The Alarms page displays only alarms defined in rules. You can manage the device status based on the defined rules. Pay close attention to device alarms and handle the alarms quickly to ensure that devices run normally. You can also search for historical alarms of devices.

For example, if a smart water meter does not report data for three consecutive days, the IoT platform generates an alarm to notify maintenance personnel of the water meter fault. Maintenance personnel then locate the faulty water meter based on the alarm information and repair it promptly.

Alarm severity and handling suggestions are as follows:

Critical: Customer services are interrupted or devices may become unavailable. Measures must be taken immediately to rectify the fault.
Major: Devices are partially affected or the system performance is affected. Corrective measures must be taken as soon as possible to prevent more serious faults.
Minor/Warning: There is no current impact on devices. The system has detected potential or imminent faults that may affect services but services are not yet affected. However, you must check for potential faults.

Parent topic: Device Management

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