What are the service content and application scenarios?

O&M digital transformation diagnosis for small- and medium-sized enterprises (basic edition)

Conduct interviews and surveys on customers' O&M statuses, diagnose their O&M systems based on multi-domain standards, models, and industry SRE practices, formulate optimization policies, and output survey and diagnosis reports.

• Customers have seen an increase in complexity and uncertainty in their O&M systems.
• The customers' existing O&M capabilities cannot meet the growing requirements for availability with the advancement of enterprise digital transformation.

O&M digital transformation diagnosis for small- and medium-sized enterprises (professional edition)

Conduct surveys on customers' O&M statuses, evaluate their O&M system maturity, diagnose their O&M systems based on multi-domain standards, models, and industry SRE practices, formulate optimization policies, and output survey, maturity evaluation, and diagnosis reports.

• Customers have seen an increase in complexity and uncertainty in their O&M systems.
• The customers' existing O&M capabilities cannot meet the growing requirements for availability with the advancement of enterprise digital transformation.

Deterministic operations evaluation and planning for medium-sized and large enterprises (basic package)

Conduct interviews and surveys on customers' O&M statuses, evaluate customers' O&M system maturity, give suggestions based on gap analysis, and output overall O&M system planning and evolution roadmap based on the diagnosis and analysis results for enterprises' custom deterministic O&M systems.

• Customers have no strictly defined process roles and responsibilities in their O&M systems.
• The customers operate and maintain their systems based on personal experience and driven by events. They use some siloed tools which bring them low O&M efficiency.

O&M organizational structure design for medium-sized and large enterprises (incremental package 1)

Design detailed O&M organizational structure based on O&M Research and Analysis Report, Overall Planning and Evolution Roadmap for Deterministic Operations, and their requirements.

• Customers' O&M organizations offer inactive support, have incomplete functions, and have unclear responsibilities.
• Such O&M organizations cannot meet the requirements of deterministic operations transformation.

O&M process design for medium-sized and large enterprises (incremental package 2)

Design seven sets of O&M processes and regulations that meet customers' requirements in a detailed manner, including change management, monitoring alarm (including on-call management), event management (including WarRoom), backtracking improvement management, problem management, capacity management, and delivery transfer-to-maintenance.

Customers are lack of standardized end-to-end processes and specifications.