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When Will My VPN Resources Be Frozen? How Can I Unfreeze the VPN Resources?
Updated on 2024-07-25 GMT+08:00
When Will My VPN Resources Be Frozen? How Can I Unfreeze the VPN Resources?
- VPN resources billed on a yearly/monthly basis enter the grace period if they expire and are not renewed. During the grace period, you can access and use the resources. If the grace period ends and you have not renewed the resources, the resources enter the retention period and are frozen. Frozen resources are unavailable and cannot be modified or deleted. If the retention period ends and you still have not renewed your resources, they will be released and cannot be restored. To ensure that resources are available, renew them before they expire.
- If pay-per-use VPN resources are in arrears, the resources enter the grace period, during which you can still access and use the resources. If the grace period ends and you have not paid off the arrears, the resources enter the retention period, during which the resources are frozen. Frozen resources are unavailable and cannot be modified or deleted. If the retention period ends and you still have not topped up your account and paid off the arrears, the resources will be released and cannot be restored. To ensure that resources are available, top up your account and pay off the arrears before the resources expire.
- Frozen VPN resources will become available after you renew them or top up your account.
Parent topic: Billing FAQs
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