About Arrears

Arrears Reason

Your account balance cannot cover the fees for the pay-per-use standard edition, professional edition, or large screen you have purchased.

Impact of Arrears

• Yearly/Monthly Billing

  Yearly/monthly SA resources are paid when you make the purchase. You can still use the existing yearly/monthly SA resources even if your account goes into arrears. However, you cannot perform other operations that may incur fees, such as purchasing new edition SA, upgrading SA specifications, or renewing subscriptions.

• Pay-per-use billing

  Your account may fall into arrears after pay-per-use fees for SA are deducted from the account balance. However, your pay-per-use resources will not be stopped immediately. There will be a grace period. You need to pay the pay-per-use resource fees incurred during the grace period. To view the fees, go to the Billing Center > Overview page. The system will charge the fees once you top up your account.

  If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on pay-per-use resources in the retention period.

  If you do not pay off the arrears when the retention period ends, your SA resources will be released, and data will be lost.

  Figure 1 Lifecycle of pay-per-use SA resources
  

Avoiding and Handling Arrears

You need to top up your account once it is in arrears.

If you no longer need SA, unsubscribe from it to avoid unexpected fees.

You can enable Balance Alert on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the threshold, the system automatically notifies you by SMS or email.

If your account is in arrears, top up your account in a timely manner.