Updated on 2023-12-28 GMT+08:00

Arrears

If your configured payment method is unable to pay for your bill, your account will be in arrears. You will need to update you payment method or to top up your account in a timely manner if you want to continue using your cloud services.

Arrears Reason

Your account falls into arrears anytime your configured payment method is unable to pay for the used resources on the pay-per-use basis.

Arrears Impact

  • Pay-per-use

    If your configured payment method is unable to pay a bill for pay-per-use resources, the resources enter a grace period. After you top up your account, Huawei Cloud will bill you for expenditures generated by the resources during the grace period. You can view the expenditures on the Overview page of the Billing Center.

    If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

    After the retention period ends, the NAT gateways will be released and cannot be restored.

    Figure 1 Lifecycle of a pay-per-use NAT gateway

Avoiding and Handling Arrears

  • Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account (Prepaid Direct Customers).
  • To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, anytime an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.
  • If your account is in arrears, address the issue in a timely manner.