Help Center/ KooMessage/ Billing/ Billing Mode/ Packages
Updated on 2024-11-13 GMT+08:00
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Packages

Packages are prepaid and useful for stable service usage.

There are two types of packages: pay-per-use and stop-before-excess.

When you buy a pay-per-use package, the package is used by default to pay for usage, and any usage in excess of the package quota will be billed on a pay-per-use basis.

Once KooMessage is enabled, you cannot disable it, but if you do not use KooMessage, no expenditures will be generated. Since the prepaid package option is non-refundable, confirm your order before purchasing.

Package Details

You can buy packages to save money.

Pay-per-use packages

Table 1 lists the KooMessage pay-per-use packages.

Table 1 Pay-per-use packages

Item

Package Type

Description

Restrictions

Email messages

Different packages

One email is one message sent to one email address.

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Buying a Package

Log in to the KooMessage console to buy packages. For details, see "Purchasing a KooMessage Package" in User Guide.

If you buy multiples of the same package within a specified period, see the deduction sequence rules.

Viewing Purchased Packages

Information on your purchased packages is on the console, including the quota and expiration time.

Method 1

View your packages on the KooMessage Overview page as shown in Figure 1.

Figure 1 Overview page

Method 2

On the top of the KooMessage console, choose Billing > My Packages > Resource Packages and view your packages, as shown in Figure 2.

For details, see Resource Packages.

Figure 2 Resource packages of Billing Center

Package Usage Alerts

This function is not available on the Overview page.

Set package usage alerts in Billing Center to notify you when your package quota is used up so you can renew the package in time.

Settings

  1. Log in to the console.
  2. On the top, choose Billing > My Packages. The Resource Packages page is displayed.
  3. Click Usage Alert in the upper right corner.
  4. Select a threshold type. Options: Percentage, Absolute value, and Custom. For details, see Figure 3.

    Figure 3 Usage Alert

Notification

After you set the usage alerts, the system will send you an SMS message and email when your remaining usage reaches the threshold.

For more rules, see Usage Alert.

Package Expiration

You can use a package within its billing period (its validity period). If you do not renew the package after it expires, the package enters the grace period and then retention period.

Figure 4 Package lifecycle
  • Expiration Alert

    The system will remind the Huawei account creator by email, SMS, and internal message seven days before a package expires.

  • Impacts

    After the pay-per-use package expires, you can still use KooMessage if there is sufficient account balance.

The grace period and retention period are 15 days each.

More Info

For details about renewal, see Renewals.

For details about bills, see Bills.

Parent topic: Billing Mode