Arrears

Arrears Reason

Your account balance is insufficient to pay for the resources used under pay-per-use billing, and you have not purchased any resource packages.

Arrears Impact

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly GES instances even if your account is in arrears. However, for operations involving fees, such as purchasing new graph instance, upgrading the graph size, renewing orders, you will not be able to proceed normally.

• Pay-per-use

  If your account is insufficient to pay your amount due, your account will go into arrears and the resources will enter the grace period.

  After arrears, pay-per-use resources will not immediately stop operating, but will enter a grace period. After you top up your account, Huawei Cloud will bill you for expenditures generated by the OCR services during the grace period. You can view the expenditures on the Overview page of the Billing Center.

  If you still have not paid the arrears during the grace period, you will enter the retention period, and the resource status will change to Frozen. You will not be able to perform any operations on pay-per-use resources in the retention period.

  If you do not bring your account balance current before the retention period ends, the compute resources (vCPUs and memory), EVS disks, and EIPs will be released and the data cannot be restored.

  Figure 1 Lifecycle of a pay-per-use ECS
  

Avoiding and Handling Arrears

You need to top up your account in a timely manner.

To avoid incurring extra costs, you are advised to stop or delete any graph instances that are no longer needed.

To avoid account arrears, set up Balance Alert on the Billing Center's Overview page. This way, the system will send you an SMS or email notification whenever your spending drops below the threshold you specify.