Arrears

Arrears Reason

For a pay-per-use load balancer, the account balance is insufficient due to continuous expenditure deduction.

Impact of Arrears

• Pay-per-use

  If your account is insufficient to pay your amount due, your account goes into arrears, and pay-per-use load balancers enter the grace period. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing Center > Overview page and pay any past due balance as needed.

  If your account is still in arrears after the grace period ends, your load balancers enter the retention period and their status turns to Frozen. You cannot perform any operations on them.

  If you do not bring your account balance current before the retention period ends, your load balancers will be released and data cannot be restored.

  Figure 1 Lifecycle of a pay-per-use load balancer
  
  

  For details about the grace period and retention period, see What Is a Grace Period of Huawei Cloud? How Long Is It? and What Is a Retention Period of Huawei Cloud? How Long Is It?

Avoiding and Handling Arrears

Top up your account immediately after your account is in arrears. For details, see Topping Up an Account.

• Pay-per-use load balancers cannot be unsubscribed. If you do not need these load balancers any more, delete them by referring to Deleting a Load Balancer.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, address the issue in a timely manner.