Arrears

Reason of Arrears

• There is not a sufficient account balance to pay for your bills of renewals and new purchases and there is no other payment method configured.
• There is not a sufficient account balance to pay for your bills of ECS-associated resources, such as EVS disks and EIPs and there is no other payment method configured.
• After an ECS is deleted, its associated resources (such as EVS disks and EIPs) that are not deleted together with the ECS continuously generate costs.

Impact of Arrears

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly DeHs even if your account is in arrears. However, you cannot perform operations, such as purchasing new DeHs or renewing DeHs, because they will generate new expenditures.

• Pay-per-use

  If there is no top-up account with sufficient balance and no other payment method configured to pay for the resources used, such as images, EIPs, EVS disks, and CBR, your account goes into arrears, and the resources enter a grace period. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing Center > Overview page.

  If you do not bring your account balance current before the grace period expires, the resource status turns to Frozen and it enters a retention period. You cannot perform any operations on the resources.

  If you do not bring your account balance current before the retention period ends, your resources will be released, and the data cannot be restored.

  Figure 1 Lifecycle of pay-per-use resources
  
  

  For details about the grace period and retention period, see What Is a Grace Period of Huawei Cloud? How Long Is It? and What Is a Retention Period of Huawei Cloud? How Long Is It?

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account (Prepaid Direct Customers).

If ECSs on a DeH are no longer used, you can delete them and their associated resources to avoid generating further expenditures.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, address the issue in a timely manner.