Help Center/ CloudTable Service/ Billing/ Billing FAQs/ How Do I Unfreeze Cloud Service Resources?
Updated on 2024-05-13 GMT+08:00
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How Do I Unfreeze Cloud Service Resources?

Resources can be frozen due to arrears, violations, or public security issues.

Unfreezing Resources

  • Frozen due to arrears: You can renew or top up your account to unfreeze your instances. You can renew and delete the instances that are frozen due to arrears. Particularly, you can only unsubscribe from yearly/monthly instances that are not expired.
  • Frozen due to violation detected by Huawei Cloud: You can renew or delete such instances. Only yearly/monthly instances that have not expired can be unsubscribed.
  • Frozen due to violation detected by the public security department: You can renew such instances, but cannot delete them. Such frozen instances cannot be unsubscribed although they are displayed on the unsubscription page.

What Impact Does Resource Freezing, Unfreezing or Release Have on My Resources?

  • When resources are frozen, resource access and usage are restricted, which will interrupt your services. For example, if a server is frozen, it will be automatically stopped.
  • When resources are unfrozen, restrictions on resources are removed, but you need to check and restore your services. For example, after a yearly/monthly instance is unfrozen, it will be automatically started. After a pay-per-use instance is unfrozen, you need to start it manually.
  • When resources are released, data stored on the resources will be deleted and cannot be retrieved.
Parent topic: Billing FAQs