Arrears

Arrears Reason

In pay-per-use mode, your account goes into arrears when the account balance is insufficient.

Arrears Impact

If your account is insufficient to pay your amount, your account goes into arrears. However, your resources will not be stopped immediately; instead, they enter the grace period. You will need to pay the fees incurred during the grace period. To view details, go to the Billing Center > Overview page. Huawei Cloud will deduct the fees after you top up your account.

If you do not pay the arrears within the grace period, your resources will enter the retention period and become frozen. You cannot perform any operations on the pay-per-use resources during this period.

If you do not pay the outstanding amount after the retention period expires, your resources will be released and data cannot be restored.

Figure 1 Life cycle of a pay-per-use APM resource

Both the grace and retention periods are 15 days.

Avoiding and Handling Arrears

If your account is in arrears, you can view the arrears details in the Billing Center. To prevent your resources from being stopped or released, top up your account in time. For details, see Making Repayments (Postpaid Direct Customers).

If the metrics reported to or stored on APM 2.0 are no longer needed, delete them to avoid unnecessary fees.

Enable balance alert on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the threshold, you will be notified by SMS or email.

If your account is in arrears, top up in time.