Help Center/ Cognitive Engagement Center/ Operation Management - Agent Workbench Integration with Third-Party Web Pages/ Scenario 2: Integration by Using a URL (in POST Parameter Transfer Mode)/ Overview

Updated on 2024-03-05 GMT+08:00

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Overview

In scenario 1, key parameters, such as callerNum, calledNum, callid, mediaType, callType, callskill, callskillid, agentName, and workNo, are passed using a URL. If you want the parameters to be passed not using a URL but using a page form to improve the integration security, select this scenario. In this scenario, you need to process the integration address form on the server.

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