Test and Verification

Prerequisites

You have enabled the voice, video, or multimedia agent function. For details, see Enabling the Voice, Video, or Multimedia Agent Function in the Customer Service Cloud.

Procedure

1. Sign in to the CEC, choose Configuration Center > Access Configuration > Called Route, and view access codes.
2. Click on the top of the page to sign in an agent.
3. Simulate a user to dial a system access code using a test number.
4. After the call is automatically connected, verify that the configured page can be automatically opened in the agent framework.

   1. If screen pop-up URL parameters are set for the external page, the page URL contains the configured screen pop-up URL parameters (UrlParamName). (The URL contains the parameters in Table 1 that are configured for the Call Data type.)

   2. If screen pop-up URL parameters are not set for the external page, the page URL contains the parameters in Table 1.

   3. To check parameters, press F12 to enter the developer mode, click , select the content on the external page, and check the parameters after src in <iframe>, as shown in the following figures.

   Figure 1 Configured screen pop-up URL parameters
   
   Figure 2 Checking configured screen pop-up URL parameters
   
   Figure 3 Checking configured screen pop-up URL parameters
   

5. Test the one-click outbound call function on the screen pop-up on the workbench.