Help Center/ Cognitive Engagement Center/ Agent Integration--CC-Gateway Development Guide/ Basic App Development/ Basic Voice Calls/ Answering a Call/ Querying Call Information Before Answering a Call
Updated on 2024-03-05 GMT+08:00
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Querying Call Information Before Answering a Call

  • Application scenario

    When a non-automatic answering is set for an agent, the agent needs to know the skill queue from which a call comes and the number of the subscriber before the agent answers the call.

  • Prerequisites
    • The agent has signed in.
    • The CTI platform has allocated a call to the agent. (The agent phone is ringing or the attendant picks up the phone.)
  • Implementation process

    For details, see Querying Call Information Before Answering a Call.

Parent topic: Answering a Call