What Should I Do If the Agent Is Faulty?

Network Issues

• The domain name of the Agent cannot be resolved. Check whether the DNS server address and security group rules are correct by referring to Modifying the DNS Server Address and Adding Security Group Rules. If it is, check that the Agent is correctly configured by referring to (Optional) Manually Configuring the Agent.
• If the DNS server is not a Huawei Cloud DNS server, run the dig domain-name command to obtain the IP address of agent.ces.myhuaweicloud.com resolved by the Huawei Cloud DNS server over the intranet, and then add the IP address to the corresponding hosts file. For details, see What Are Huawei Cloud Private DNS Server Addresses?

Time Synchronization Issue

The server time is inconsistent with the local standard time. If the server time is not synchronized with the standard time, the authentication may fail. As a result, the monitoring Agent reports a fault.

Authorization and Billing Issue

The account is in arrears. If the account is in arrears, the service provider may restrict access to the service. As a result, the Agent cannot work properly.

Process and System Faults

• The Agent process is faulty. Restart it by referring to Managing the Agent. If the Agent process cannot be restarted, related files are deleted by mistake. In this case, reinstall the Agent.

Other Causes

When the Agent is faulty, you can view the log file to obtain more detailed error information. The log file path varies depending on the Agent version and the OS.

• Linux:

  New version: /usr/local/uniagent/extension/install/telescope/log/ces.log

  Earlier version: /usr/local/telescope/log/ces.log

• Windows:

  New version: C:\Program Files\uniagent\extension\install\telescope\log\ces.log

  Earlier version: C:\Program Files\telescope\log\ces.log