Listening
Prerequisites
- The inspector has signed in.
- The inspector is in idle state.
Description
This interface is used by an inspector to listen to a specified agent after the inspector signs in and shows idle.
An agent with the inspection permission can listen to an agent who has signed in. When the listening starts, the inspector enters the listening state, and the listened-to agent and the customer are unaware of the listening. If the listened-to agent is answering an inbound call of a customer, the inspector can hear the talk between the agent and the customer.
Interface Method
The request method must be set to PUT. This interface supports only the PUT method.
URI
https://ip:port/agentgateway/resource/qualitycontrol/{agentid}/addsupervise/{workNo}
In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.
No. |
Parameter |
Data Type |
Mandatory (Yes/No) |
Description |
---|---|---|---|---|
1 |
agentid |
string |
Yes |
Agent ID. The value ranges from 101 to 59999. |
2 |
workNo |
string |
Yes |
ID of the agent to be listened to. The value ranges from 101 to 59999. The agent ID must belong to the same VDN as the value of agentid. |
Method Name in Logs
addSupervise
Request Description
- Message header
Table 2 Parameters in the request message header No.
Parameter
Value Type
Mandatory (Yes/No)
Description
1
Content-Type
string
Yes
Coding mode of the message body. The default value is application/json; charset=UTF-8.
2
Guid
string
Yes
GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).
Response Description
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
1 |
message |
string |
Description. |
2 |
retcode |
string |
Error code. The options are as follows: 0: success Other values: failure |
3 |
result |
object |
Reserved field. |
Triggered Event
- AgentOther_PhoneAlerting
- AgentOther_PhoneOffhook
- AgentState_Busy
Error Code
- 100-006
- 900-001
- 900-002
- 900-003
- 900-005
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot