Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Events Related to Physical Phone/ Phone in Busy State
Updated on 2023-09-27 GMT+08:00
View PDF

Phone in Busy State

  • Identifier

    AgentOther_PhoneBusy

  • Function

    This event indicates that the phone of an agent cannot answer calls.

  • Additional information

    None

  • Example

    {"message":"","retcode":"0","event":{"eventType":"AgentOther_PhoneBusy","workNo":"49999","content":null}}