Help Center/ Workspace/ FAQs/ FAQs for Administrators/ Accounts and Permissions/ How Do I Do If a User Cannot Be Bound to a Client Using the Dynamic Verification Code of the Previously Bound MFA Device?
Updated on 2025-08-20 GMT+08:00
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How Do I Do If a User Cannot Be Bound to a Client Using the Dynamic Verification Code of the Previously Bound MFA Device?

Scenario

Enable multi-factor authentication (MFA), bind a user to a virtual MFA device, and unbind the virtual MFA device from the user. The user cannot be bound to a client using the dynamic verification code of the previously bound MFA device.

Procedure

  1. After the administrator unbinds a virtual MFA device, if the user does not receive an email or SMS message telling the user how to rebind the virtual MFA device, perform the following operations:
  2. The operations are as follows:

    1. Unbind a user from a virtual MFA device.
    2. Rebind the virtual MFA device and use the rebound dynamic verification code to log in from the client.

Parent topic: Accounts and Permissions