Help Center/ Workspace/ FAQs/ FAQs for End Users/ Login Issues/ How Do I Do If the System Displays a Message Indicating that the Login Fails Due to Policy Restrictions?
Updated on 2022-12-28 GMT+08:00
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How Do I Do If the System Displays a Message Indicating that the Login Fails Due to Policy Restrictions?

  1. Click the server address in the upper right corner on the login page to expand the server list.

  2. Change the IP address of the current login server or add a new IP address.

    Changing the IP address of the current login server
    1. Locate the row that contains the current login address, click , and change the access address to the Direct Connect access address.

      You can contact the administrator to obtain the Direct Connect access address on the Tenant Configuration page of the Workspace console.

    2. Click OK.

    Adding a new server address

    1. Click Add a new server and enter the Direct Connect access address and enterprise ID.

      You can contact the administrator to obtain the Direct Connect access address and enterprise ID on the Tenant Configuration page of the Workspace console.

    2. Click Confirm.

  3. Log in again.

    • If the login is successful, no further action is required.
    • If the login still fails, contact the administrator.

Parent topic: Login Issues