What If My Desktop Cannot Access the Internet?

Checking whether Internet access has been enabled

1. Log in to the console.
2. In the navigation pane, choose Desktops.
   Figure 1 Desktop network status
   
   Check whether Internet access has been enabled for desktops in the service subnet.

   • If Enabled is displayed in the Internet Access column, go to 3.
   • If Disabled is displayed, configure Internet access for the desktop and ask the user to try again. If the Internet access still fails, go to 3.

Checking whether the network configuration is correct

3. Check whether the network configuration is correct by referring to Public NAT Gateway Troubleshooting.
   • If the network configuration is correct, go to 4.
   • If the network configuration is incorrect, modify the configuration by referring to Public NAT Gateway Troubleshooting and ask the user to try again. If the Internet access still fails, go to 4.

Submitting a service ticket

4. Submit a service ticket for technical support.