What If Desktop Login by an End User Fails?

Scenarios

If an end user contacts you to resolve the issue of desktop login failure, perform the following procedure.

Procedure

1. Log in to the console.
2. Check whether the desktop is running properly. Ensure that the desktop is in the Running state.
3. Choose More > Remote Login of the target desktop and check whether you can remotely log in to the desktop on the console.
   • If the login is successful, go to 4.
   • If the login fails, record the resource information and problem occurrence time, and submit a service ticket for technical support.

4. Check whether the network is normal.
   • If the network is normal, record the resource information and problem occurrence time, and submit a service ticket for technical support.
   • If the network is abnormal, rectify the network fault and try logging in to the desktop again. If the login still fails, submit a service ticket for technical support.