Help Center/ Workspace/ FAQs/ FAQs for Administrators/ Accounts and Permissions/ How Do I Unlock an End User Account?
Updated on 2026-01-04 GMT+08:00
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How Do I Unlock an End User Account?

If an enterprise AD domain is not used and an account is locked due to consecutive incorrect password inputs, you can unlock the account on the console.

If an enterprise AD domain is used, you need to unlock the account on the AD server.

Procedure

  1. Log in to the console.
  2. Click Users.

    The Users page is displayed.

  3. Select the user to unlock and choose More > Unlock User.

    The dialog box of unlocking a user is displayed.

  4. Click OK.
Parent topic: Accounts and Permissions