Help Center/ Workspace/ FAQs/ FAQs for End Users/ Login Issues/ What If Desktop Login Failed?
Updated on 2025-09-12 GMT+08:00
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What If Desktop Login Failed?

You can rectify the fault based on the displayed information. The possible causes and corresponding handling procedures are listed for reference, as shown in Table 1. If the login still fails, contact the administrator.

Table 1 Example

Login Failure Prompt

Possible Cause

Handling Method

6005: Your VM is not ready. Please try again later or restart the TC.

An internal copy error occurs on the client.
  • Method 1: Try to log in to the desktop again.
  • Method 2: Restart the TC and log in again.

6008: Your VM is not ready. Try again later.

The client program is running abnormally because of incorrect memory allocation.
  • Method 1: Try to log in to the desktop again.
  • Method 2: Restart the TC and log in again.

6008: Your client version is not supported. Update the client version.

The client version does not match the server version.

Update the client version.

6010: Your VM is not ready. Try again later or contact the administrator.

The configuration on the client is not synchronized with that on the server.
  • Method 1: Try to log in to the desktop again.
  • Method 2: Restart the client and log in again.
  • Method 3: Restart the computer and log in again.

6050: Network errors exist. Try again later.

The network connection between the client and the server is abnormal.
  • Method 1: Check whether the network connection between the client and the server is normal.
  • Method 2: Restart the computer and log in again.

00030216: The desktop time is not synchronized. Try restarting the desktop or contacting the administrator.

The desktop time is not synchronized with the server time on the management side.
  • Method 1:
  1. Open the self-help console and log in to the cloud desktop.
  2. On the cloud desktop, press Win + R, enter cmd, and press Enter. In the displayed command window, run the following command to synchronize the cloud desktop time:

    w32tm /resync /rediscover

  3. Return to the VM list and log in to the cloud desktop again.
  • Method 2: Restart the computer and log in again.
Parent topic: Login Issues