AI Services

Overview

Workspace provides built-in AI services with intelligent Q&A and automatic diagnosis capabilities, enabling users to quickly obtain answers and independently perform troubleshooting, significantly improving efficiency and support experience.

It boasts the following advantages:

• Intelligent knowledge Q&A: AI services support natural language questions and provide instant access to operation guides and FAQs, accurately responding to user queries.
• Automatic freezing diagnosis: The system automatically detects and analyzes freezing on desktops, locates possible causes, and provides rectification suggestions to ensure smooth use.
• AI support for the management console: The same AI capabilities are provided for administrators to facilitate batch problem diagnosis and handling and improve O&M response efficiency.
• Self-service resolution: AI guides users for troubleshooting and resolution, reducing reliance on manual support and effectively lowering O&M costs.

This function is in the open beta test (OBT) phase. For details, submit a service ticket by referring to Submitting a Service Ticket and fill in the service ticket information to obtain technical support.

Notes and Constraints

• AccessAgent version: Only version 26.3.0 or later is supported.
• Client version: Only version 26.3.0 or later is supported.
• After being authorized, you need to log out of the current account and log in again for the authorization to take effect.
• When you log in to Workspace for the first time, you need to complete real-name authentication through SMS. Then, you can log in to Workspace and use the AI assistant.
• Ensure that the authorized user has a mobile number bound for real-name authentication of the Workspace AI service. Once authenticated, the user can use the Workspace AI Doer.
  

  AI real-name authentication: If you have chosen not to be reminded again, you need to clear the cache to view the real-name authentication dialog box.

User Authorization

1. Log in to the console.

2. Choose AI Services from the navigation pane.

   The AI Services page is displayed.

3. In User Authorization, click User Authentication. The User Authentication page is displayed.
4. Select a user type as required, including All, users, and User Group.
   • Authorize all users:
     1. Select All from User Activation and click OK.
     2. In the displayed dialog box, enter YES or click Auto Enter.
     3. Click OK.
        

        Some users may not have any mobile numbers configured. They cannot use AI services that require real-name authentication. They need to contact the administrator to add a mobile number during login.

   • Authorize users:
     1. Select users from User Activation.
     2. Select users to be authorized.
        1. If the user has a mobile number, you can directly select the user to be authorized.
        2. If the user does not have a mobile number, click in the Mobile column, enter the mobile number to be bound, and click OK.
     3. Select the required authorized users, click , and click OK.

        

   • Authorize a user group:
     1. Set User Group from User Activation.
     2. Select the required user group and click .

        

     3. Click OK.
     4. In the displayed dialog box, enter YES or click Auto Enter.
     5. Click OK.
        

        The user group may contain users who have no mobile number bound. These users cannot use AI services that require real-name authentication. They will need to contact the administrator to bind mobile numbers during login.

Canceling Authorization

1. Log in to the console.

2. Choose AI Services from the navigation pane.

   The AI Services page is displayed.

3. Perform the following operations on the User Authorization page.
   • Cancel authorization from a single user or user group:
     1. Click Canceling Authorization in the Operation column.
     2. Click OK.
   • Cancel authorization from users or user groups in batches:
     1. Select the target users and click Remove User.

        The corresponding dialog box is displayed.

     2. Click OK.
        

        After the authorization is canceled, users will no longer be eligible to use Workspace AI services.

4. Select the required authorized user and click OK.