Updated on 2025-06-07 GMT+08:00

UGO.10100011 Failed to connect to Kafka

Description

The connection to Kafka is abnormal.

Possible Causes

The Kafka connection information is incorrect.

Handling Suggestion

  1. Check whether connection information such as the IP address, port number, topic name, login username, and login password is correct.
  2. Check whether the network connection is limited.
  3. Take a screenshot of the error.
  4. In the upper right corner of the console, choose Service Tickets > Create Service Ticket and contact the customer service.