Help Center/ Database and Application Migration UGO/ User Guide/ Error Codes/ Common Service Errors/ UGO.10001013 Invalid or incorrect SSL certificate
Updated on 2025-06-07 GMT+08:00
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UGO.10001013 Invalid or incorrect SSL certificate

Description

An uploaded SSL certificate is invalid or incorrect.

Possible Causes

  1. The uploaded SSL certificate is invalid or incorrect.
  2. The SSL certificate password is incorrect.

Handling Suggestion

  1. Check whether the uploaded SSL certificate is the same as the SSL certificate of the connected database.
  2. Check whether the SSL certificate password is correct.
  3. Take a screenshot of the error.
  4. In the upper right corner of the console, choose Service Tickets > Create Service Ticket and contact the customer service.
Parent topic: Common Service Errors