Viewing a Service Request

Scenario

View the details of a service request.

Procedure

1. Log in to the management console.
2. On the top menu bar, choose Support > Professional Services.
3. In the navigation bar on the left, click My Service Requests under My Services.
   The list displays all your service requests.

   Figure 1 My service requests
   

4. Locate the target service request. Click View in the Operation column.
5. The service request details include (the Cloud Migration Service is usd as an example):
   • Basic information: request number, service name, status, order number, title, and associated service.
   • Service request information: service type, migration team location, start time, end time, applications to migrate, migration link, and migration content.
   • Service content: service item, service content, acceptance criteria, and delivery list.
     

     • If the service request status is Pending assessment, the service request is not accepted.
     • If the service request status is Under assessment, the feasibility of the service request is being evaluated.
     • If the service request status is Canceled:
       1. The feasibility evaluation failed, and the service request is canceled. Click View in the Operation column to view the rejection reason in the feedback information.
       2. If you do not complete the payment in three days, the request will be automatically canceled.
     • If the service request status is Payment processing, the payment is being processed.
     • If the service request status is Completed, the service request is accepted.
     • The service content is displayed only when the status of the service request is Pending Payment or Completed.