- What's New
- Service Overview
- Getting Started
- User Guide
-
FAQs
- FAQs
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Billing
- When Does an IoT SIM Card Start to Get Billed?
- How Long Is the Inactive Period of an IoT SIM Card? What Are the Card Usage Time and Validity Period?
- How Long Is the Test Period of an IoT SIM Card Provided by Carriers Outside the Chinese mainland? What Are the Card Usage Time and Validity Period?
- When Does the Validity Period of an IoT SIM Card Start to Be Counted? Is It from the Time When the Card Is Activated or from the Time When the Order Is Placed?
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Restrictions
- What SIM Card Types Does GSL Provide?
- What Are the High-Risk Areas for GSL?
- What Networks Do Carriers Support?
- Can I Configure Fixed Addresses for an IoT SIM Card After the Purchase Process?
- Can I Configure Dedicated Data for Specified IoT SIM Cards of an Order Separately?
- Can I Change the Data Type from the Current Dedicated Data to General Data?
- Can I Use an IoT SIM Card on a Phone?
- Can I Specify the Number Segment for an IoT Card?
- Why Should I Use GSL Instead of Purchasing SIM Cards Directly from Carriers?
- Can I Return SIM Cards Purchased on GSL?
- Does GSL Have Requirements on Modules?
- Can I Manually Disconnect an IoT SIM Card or Set an Auto Disconnection Threshold for It?
- Dedicated Data
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Purchase
- Can I Purchase a Small Number of IoT SIM Cards at a Time?
- How Can I Request an Invoice?
- Why Are the Prices of Orders with the Same Plan and Quantity Different?
- Can I Change the Carrier and Plan for a Purchased IoT SIM Card?
- Can I Purchase an NB-IoT Card?
- Can I Use an IAM Account to Purchase IoT Data?
- How Do I Purchase an Add-on for My IoT SIM Card?
- Can I Purchase an Add-on for My SIM Card After the Data Was Used Up?
- Can I Return My SIM Card Because the Data Plan Is Not Enough? Or How Can I Solve This Problem?
- Logistics
- Activation
- Data Querying
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IoT SIM Card Management
- How Do I Query Basic Information About an IoT SIM Card, Such as the Card Number and MSISDN?
- How Do I Bind a SIM Card to a Device?
- Can I Bind a Bound SIM Card to Another Device? How Can I Rebind It?
- Do IoT SIM Cards Support General Data?
- What Are the APNs of Different Carriers?
- How Do I Apply for Replacement of My Lost IoT SIM Card?
- How Do I Export IoT SIM Card Information?
- What Are the Differences Between NB-IoT SIM Cards and Common IoT SIM Cards?
- How Long Does It Take to Process Requests for Batch Operations?
- Why Is My IoT SIM Card at Work Still in Testable or Activatable Status on the Console?
- For a SIM Card That Requires Real-Name Authentication But Has not Complete It, What the Card Status Will Be If I Insert It into a Device and Power It On? Will the Usage Time Be Counted?
- For a SIM Card Suspended Due to Violation, Can I Resume It After Completing the Real-Name Authentication and Power It On?
- Why Is My IoT SIM Card Data Still Unavailable on the Console After I Received the Physical Cards?
- How Do I Reset the Network of an IoT SIM Card?
- Why Is the Network Signal of an IoT SIM Card Weak?
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Unavailable Status/Suspension/Resumption
- Why Is an IoT SIM Card Inserted into a Device Unavailable? Why Is an In-use IoT SIM Card Suddenly Unavailable or Disconnected Frequently?
- How Can I View the Cause of IoT SIM Card Suspension?
- How Can I Resume an IoT SIM Card Suspended Because I Use It in a Phone?
- What Can I Do If My IoT SIM Card Cannot Be Used After I Inserted It into Another Device?
- How Do I Resume a Suspended IoT SIM Card or Forward Data Pool?
- How Can I Resume a Suspended SIM Card?
- How Can I Manually Suspend Lost IoT SIM Cards?
- Why Is My SIM Card Still Suspended at the Beginning of a Month?
- Why Can't I Resume an IoT SIM Card?
- Account
- Renewal
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Data Pool
- How Do I Check Whether an Order Is Added to a Data Pool? What Is the Data Limit of a Pooled SIM Card?
- How Can I View the Total Data, Used Data, and Remaining Data of a Data Pool?
- Can I Add an IoT SIM Card to Data Pool After Card Purchase Process?
- Can I Cancel a Forward Data Pool After the Purchase Process?
- Once a Forward Data Pool Is at Its Monthly Data Usage Limit, Will All Its SIM Cards Be Suspended? How Can I Recharge Data?
- Can I Remove Some of the IoT SIM Cards out of a Forward Data Pool?
- Can I Remove a Pooled SIM Card out of the Data Pool so It Does Not Share Data with Other Cards Any More?
- Can I Add SIM Cards of the Same Order to Different Data Pools Separately?
- Can I Only Activate All SIM Cards in a Forward Data Pool at Once?
- How Can I Activate an IoT SIM Card in a Data Pool?
- Why Can't I Add an IoT SIM Card to a Data Pool?
- Why Is My IoT SIM Card Still Suspended After I Added It to a Forward Data Pool?
- General Reference
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Batch Operations
You can perform batch operations on SIM cards on the GSL console, including activating, suspending, resuming, transferring, rebinding, and deregistering cards, setting/canceling threshold for auto disconnection, setting tags or custom attributes, and purchasing add-ons for cards.
Batch Activation
You can activate multiple physical SIM cards in the Activatable or Testable status in batches to turn them to the In use status.
- Log in to the GSL console and choose SIM Cards > Card List in the navigation pane.
- On the displayed page, click Batch > Physical SIM > Batch Activate.
- In the displayed dialog box, click Download Template.
- Enter the IDs of the target containers in the downloaded template, save the template, and click Select File to upload the template.
- After the verification is successful, click OK to submit the request.
The request will be processed within one or two working days. The card status becomes In use after the request is processed.
Batch Resumption
You can resume multiple physical SIM cards in the Suspended status in batches to turn them to the In use status.
China Mobile SIM cards that are suspended due to violations or device-SIM separation cannot be resumed. Use device-SIM rebinding instead.
- Log in to the GSL console and choose SIM Cards > Card List in the navigation pane.
- On the displayed page, click Batch > Physical SIM > Batch Resume.
- In the displayed dialog box, click Download Template.
- Enter the IDs of the target containers in the downloaded template, save the template, and click Select File to upload the template.
- After the verification is successful, click OK to submit the request.
The request will be processed within one or two working days. The card status becomes In use after the request is processed.
Batch Suspension
You can suspend multiple physical SIM cards in the In use status in batches to turn them to the Suspended status.
- Log in to the GSL console and choose SIM Cards > Card List in the navigation pane.
- On the displayed page, click Batch > Physical SIM > Batch Suspend.
- In the displayed dialog box, click Download Template.
- Enter the IDs of the target containers in the downloaded template, save the template, and click Select File to upload the template.
- After the verification is successful, click OK to submit the request.
The request will be processed within one or two working days. The card status becomes Suspended after the request is processed.
Batch Transfer
On the GSL platform, you can transfer physical SIM cards by order, segment, tag, pool, file, and IDs.
- Log in to the GSL console and choose SIM Cards > Card List in the navigation pane.
- On the displayed page, click Batch > Physical SIM > Batch Transfer.
- By order:
In the displayed dialog box, choose Order, enter the target Huawei Cloud account and the order batch number as required, and click OK.
- By segment:
a. In the displayed dialog box, choose Segment, enter the target Huawei Cloud account and the start number and end number as required, and click OK.
NOTE:
- Start number: start container ID of the number segment. This ID must exist and be smaller than the end number.
- End number: start container ID of the number segment. This ID must exist and be larger than the start number.
- By tag:
- In the displayed dialog box, choose Tag, enter the target Huawei Cloud account, and click Add.
- On the Select Tag page, select a tag and click OK.
- In the displayed dialog box, choose Tag, enter the target Huawei Cloud account, and click Add.
- By pool:
In the displayed dialog box, choose Pool, enter the target Huawei Cloud account and the pool ID as required, and click OK.
- By file:
- By IDs:
In the displayed dialog box, choose IDs, enter the target Huawei Cloud account and container IDs as required, and click OK.
NOTICE:
A maximum of 100 container IDs can be entered at a time. Separate them with commas (,).
- By order:
Batch Device-SIM Rebinding
GSL provides the device-SIM rebinding function. Two modes are available: Fixed device-SIM rebinding binds the SIM card to the device with the specified IMEI; ordinary device-SIM rebinding binds the SIM to the device it was inserted into.
- The operation is available for China Telecom SIM cards in use. Each SIM card can be rebound max twice a month. If the rebinding fails, contact Huawei technical support.
- The operation is available for China Mobile SIM cards suspended due to violations. Request will be processed within three working days. Only ordinary device-SIM rebinding can be performed.
- China Unicom SIM cards do not support device-SIM rebinding and will be automatically unbound.
- Log in to the GSL console and choose SIM Cards > Card List in the navigation pane.
- On the displayed page, click Batch > Physical SIM > Batch Rebind Card.
- In the displayed dialog box, click Download Template.
- In the downloaded template, enter the container ID and binding type. Enter the IMEI for fixed device-SIM rebinding. Save the template and click Select File to upload it.
- Ordinary device-SIM rebinding binds the SIM card to the device it was inserted into.
- Fixed device-SIM rebinding binds the SIM card to the device with the specified IMEI.
- After the verification is successful, click OK to submit the request.
Wait until the request is processed.
Batch Auto Disconnection Threshold Setting
Based on container IDs, you can set data usage thresholds for when multiple SIM cards will disconnect automatically. The quotas are restored in the next month. Any remaining data of the current month will not be rolled over to the next month.
- Only available for pooled cards of China Unicom and China Mobile and all China Telecom physical cards.
- Due to the delay in data update, the actual usage may exceed the preset threshold when a card is suspended.
- Log in to the GSL console and choose SIM Cards > Card List in the navigation pane.
- On the displayed page, click Batch > Physical SIM > Batch Set Threshold for Auto Disconnection.
- In the displayed dialog box, click Download Template.
- In the first column of the file, enter the container IDs of the cards to be operated.
- Modify the file and upload it.
- Click OK.
Batch Auto Disconnection Threshold Canceling
You can cancel the auto disconnection thresholds for SIM cards.
- Only available for pooled cards of China Unicom and China Mobile and all China Telecom physical cards.
- To resume a disconnected card, reset the threshold instead of canceling.
- Log in to the GSL console and choose SIM Cards > Card List in the navigation pane.
- On the displayed page, click Batch > Physical SIM > Batch Cancel Threshold for Auto Disconnection.
- In the displayed dialog box, click Download Template.
- In the first column of the file, enter the container IDs of the cards to be operated.
- Modify the file and upload it.
- Click OK.
Batch Deregistration
You can deregister SIM cards in batches by container ID. Card deregistration cannot be undone. Exercise caution when performing this operation.
- Log in to the GSL console and choose SIM Cards > Card List in the navigation pane.
- On the displayed page, click Batch > Physical SIM > Batch Register.
- In the displayed dialog box, click Download Template.
- In the first column of the file, enter the container IDs of the cards to be deregistered.
- Modify the file and upload it.
CAUTION:
Only SIM cards in Inactive, Activatable, In use, and Suspended statuses can be deregistered.
- Click OK.
Batch Tag Setting
You can attach or delete one or multiple tags for cards by container ID.
- Log in to the GSL console and choose SIM Cards > Card List in the navigation pane.
- On the displayed page, click Batch > Batch Tags Setting.
- In the displayed dialog box, click Download Template.
- In the downloaded template, set parameters as instructed, save the settings, and click Select File to upload the template.
- After the verification is successful, click OK to submit the request.
Batch Custom Attributes Setting
You can set custom attributes in batches by container ID. You can add, modify, or delete multiple enabled custom attributes at a time.
- Log in to the GSL console and choose SIM Cards > Card List in the navigation pane.
- On the displayed page, click Batch > Batch Custom Attributes Setting.
- In the displayed dialog box, click Download Template.
- In the downloaded template, set parameters as instructed, save the settings, and click Select File to upload the template.
- After the verification is successful, click OK to submit the request.
Batch Add-on Subscription
You can purchase add-ons in batches by container ID. For details, see Subscribing to a Card Add-on.
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