Upgrading a Product and Calculating Fees
You can upgrade the specifications of a purchased SaaS product. The new specifications take effect once you have made the payment.
Procedure
- Go to My KooGallery.
- In the navigation pane, choose My KooGallery > Purchased Apps.
The Purchased Apps page is displayed.
- Click View Resource Details in the Operation column of a product.
On the product details page, click Upgrade.
Alternatively, click Upgrade in the Operation column on the Purchased Apps page.
- On the Upgrade Specification page, specify the specifications to be upgraded, for example, the number of users.
The upgrade cost cannot be negative.
- Click Pay Now. After the order has been paid successfully, the specification upgrade process is completed.
Billing Rules for Upgrade and Capacity Expansion
1. Upgrade fee = Price of new configuration x Remaining days x Discount – Price of original configuration x Remaining days x Discount
- Price of new configuration: price of the new product calculated on the basis of the remaining duration.
- Price of original configuration: price of the original product calculated on the basis of the purchased duration.
2. Capacity expansion fee
Original billing rule (before June 12, 2023):
Linear pricing, tiered pricing, and volume pricing: Capacity expansion fee = Unit price of the volume to which the total number of users belongs after expansion x Total number of users after expansion x Remaining period x Discount – Original price before expansion x Remaining period x Discount
New billing rule (after June 12, 2023):
- Linear pricing and tiered pricing: Capacity expansion fee = Unit price of the volume to which the total number of users belongs after expansion x Total number of users after expansion x Remaining period x Discount – Original price before expansion x Remaining period x Discount
- Volume pricing: Capacity expansion fee = Unit price of the volume to which the total number of users belongs after expansion x Number of added users x Remaining days x Discount
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