Help Center/ KooGallery/ User Guide/ Product Purchase/ Changing SaaS Specifications and Calculating Fees

Updated on 2025-10-10 GMT+08:00

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Changing SaaS Specifications and Calculating Fees

After purchasing yearly/monthly SaaS, you can upgrade its specification or scale out its capacity when the order is in effective. When renewing your subscription, you can adjust the specifications up or down or scale the capacity in or out.
You can change SaaS specifications only when they support changes.

Prerequisites and Rules

Scenario	Supported Change Type	Supported Product and Billing Mode	Trigger Time	Order Status
For effective orders	Upgrade and scale-out	Yearly/Monthly SaaS	Triggered in real time within the validity period	Only completed orders can be changed.
For renewal orders	Downgrade, scale-in, upgrade, and scale-out	Yearly/Monthly SaaS	30 days before the expiration	Only completed orders can be changed.

Rules for Calculating Change Fees

1. Upgrade fee = Price of new configuration x Remaining days x Discount – Price of original configuration x Remaining days x Discount

(1) Price of new configuration: price of the new product calculated based on the remaining duration.

(2) Price of original configuration: price of the original product calculated based on the purchased duration.

2. Scale-out fee

Original billing rule (before June 12, 2023):

Linear pricing, tiered pricing, and volume pricing: Scale-out fee = Unit price of the volume to which the total number of users belongs after scale-out x Total number of users after scale-out x Remaining period x Discount – Original price before scale-out x Remaining period x Discount

New billing rule (after June 12, 2023):

(1) Linear pricing and tiered pricing: Scale-out fee = Unit price of the volume to which the total number of users belongs after scale-out x Total number of users after scale-out x Remaining period x Discount – Original price before scale-out x Remaining period x Discount

(2) Volume pricing: Scale-out fee = Unit price of the volume to which the total number of users belongs after scale-out x Number of added users x Remaining days x Discount

Procedure

For effective orders

Go to My KooGallery.
In the navigation pane, choose Purchased Apps.
Click More > Change on the right of a product.

On the displayed page, select Upgrade or Expansion.
Confirm the information and click Pay Now in the lower right corner.

For renewal orders

Go to My KooGallery.
In the navigation pane, choose Purchased Apps.
Click More > Renewal on the right of a product.

On the displayed page, enable Change upon Renewal.
Select the SKUs to adjust or expand or reduce its capacity.
Confirm the information and click Pay Now in the lower right corner.
- After placing the order, you cannot renew or change the resource or modify its expiration policy before the renewal takes effect.
- When you place the order, you cannot set a fixed renewal date.
- For unsubscription, you can cancel the renewal before it takes effect. Once it takes effect, you can only unsubscribe from the entire resource.