Updated on 2025-08-08 GMT+08:00

Overview

You can trace and close the products, O&M, and management improvement items identified during troubleshooting through improvement tickets. For O&M improvement items, for example, you need to configure alarm rules for an application in a specific scenario to detect software product exceptions in a timely manner. Improvement tickets can be created during incident handling, war room operations, chaos drills, and PRRs.

Figure 1 Improvement ticket management process