Handling AI Inspection Appeals

Scenario

Inspectors can view the inspected call list, click View to view the inspected call details, or modify the inspection result and view the inspection process by title on the Appeal Details page.

Procedure

1. Use the allocated business account to sign in to the CEC and access the Process Inspected Calls page.

   Choose Quality Inspection > Process Inspected Calls. The inspected call list is displayed.

   

2. In the inspected call list opened in 1, click View. The appeal details page is displayed. (Closed appeals can only be viewed but cannot be handled.)

   

3. In the Inspection Rule area, modify the inspection result of a pending appeal.

   

4. Click Modify. The dialog box for modifying the inspection result is displayed. You can select Compliance or Violation to modify the result. The Remarks field is mandatory. Click OK to submit the operation, or click Cancel to cancel the operation.

   

5. View the appeal handling process which varies according to the operator's title.

   

   The following figure shows the appeal handling process.

   Figure 1 Appeal handling process