Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ OpenEye Help Document/ Introduction to Software Functions

Updated on 2023-09-20 GMT+08:00

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Introduction to Software Functions

The OpenEye supports voice communication, video communication, and call record functions.

Voice communication provides functions of initiating calls, answering calls, hanging up calls, adjusting call volume, and holding calls.
Video communication makes communication between customers and agents more entertaining.
Call records store detailed call information. Other operations can also be performed in call records, such as initiating a call.

Parent topic: OpenEye Help Document

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