Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ OpenEye Help Document/ Installation Description
Updated on 2023-09-20 GMT+08:00
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Installation Description

  • The requirements of installation scenarios are as follows:
    1. Install the OpenEye directly. In this scenario, the OpenEye is not installed before.
    2. Upgrade the OpenEye. You need to uninstall the OpenEye of the original version and install the new version.
  • The requirements of installation environments are as follows:
    1. Windows 10 or Windows 11 environment: 2-core, 2.6 GHz or higher CPU and 4 GB memory or higher; .NET Framework 4.5.2 or later; and Visual C++ runtime environment.
    2. China-made environment: Phytium Arm chip + UnionTech OS V20; Zhaoxin x86 chip + UnionTech OS V20; or Phytium Arm chip + Kylin V10 SP1.
  • Obtain the AICC_***_OpenEye.zip package from AICC support website and decompress it to obtain the OpenEye installation package.

    After obtaining the software package, you must verify the integrity of the package. For details, see Verifying Software Package Integrity. Only verified software packages can be deployed.

In the current version, the Authenticate Administrator function is supported in the general settings of the OpenEye. If authentication is enabled, install the OpenEye as an administrator.