Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ OpenEye Help Document/ Installation Description
Updated on 2024-10-12 GMT+08:00
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Installation Description

  • The requirements of installation scenarios are as follows:
    1. Install the OpenEye directly. In this scenario, the OpenEye is not installed before.
    2. Upgrade the OpenEye. You need to uninstall the OpenEye of the original version and install the new version.
  • The requirements of installation environments are as follows:
    1. Windows 10 or Windows 11 environment: 2-core, 2.6 GHz or higher CPU and 4 GB memory or higher; .NET Framework 4.5.2 or later; and Visual C++ runtime environment.
    2. China-made environment: Phytium Arm chip + UnionTech OS V20; Zhaoxin x86 chip + UnionTech OS V20; or Phytium Arm chip + Kylin V10 SP1.
  • To obtain the OpenEye installation package, go to the AICC support website, click the corresponding AICC version, obtain the OpenEye installation package based on the operating system version in the software list, decompress the OpenEye installation package, and obtain the installation program.
    • The installation package for the Windows operating system is OpenEye_xx.c.zip, for example, OpenEye_V2.0.zip.
    • The installation package for the UnionTech operating system is openeye_x.x_amd64_uos.zip or openeye_x.x_arm64_uos.zip, for example, openeye_2.0_amd64_uos.zip.
    • The installation package for the Kylin operating system is openeye_linux.zip or openeye_linux_x86.zip.

    After obtaining the software package, you must verify the integrity of the package. For details, see Verifying Software Package Integrity. Only verified software packages can be deployed.

In the current version, the Authenticate Administrator function is supported in the general settings of the OpenEye. If authentication is enabled, install the OpenEye as an administrator.

  • Installation
  • Version Upgrade
  • Verifying Software Package Integrity
    To prevent software packages from being tampered with or damaged during transmission, which may threaten the carrier network security, you need to verify the integrity of the software packages after obtaining them. Software packages can be deployed only after they pass the verification.
Parent topic: OpenEye Help Document