Favorites Management

Prerequisites

The knowledge base function has been enabled for the tenant space, and the operator has the permission on the Favorites menu and has added knowledge to favorites on the knowledge details page.

Procedure

1. Enter the operator username and password to sign in to the AICC.
2. Choose Knowledge Base > Favorites.
3. Click to add a favorites category.
4. On the Add Directory page, enter a category name and click OK.
   

   On the Favorites page, the favorites category tree on the left can be expanded. A maximum of three levels of categories are supported.

5. Click Edit to change the knowledge name in the favorites category.
6. On the page that is displayed, change the knowledge name and click OK.

Deleting the favorites category will delete all knowledge in the category. Exercise caution when performing this operation.