Importing Flows

By default, no flow exists for intelligent information matching after a tenant is created. If a tenant subscribes to the intelligent information matching service, operations personnel need to provide related flows for the tenant administrator to import. After the tenant administrator slightly configures or modifies the flows, functions such as intelligent knowledge recommendation can be implemented.

Flow packages are released with the AICC installation package and archived in the AICC_*.*.*_ODFS.zip/flowinfo directory in the installation package.

*.*.* indicates the AICC version number.

• Agent assistant package

  This package is used in the intelligent agent assistant scenario to improve the ODFS flow of the agent assistant in the baseline version. The following information is added to the returned information in real time: speaking speed, silence and interruption information, sensitive words and categories, real-time notification of script violations (based on the configured real-time inspection rules), and emotion recognition.

• Information matching package

  This package is used in the intelligent agent assistant scenario to check forbidden words based on the quasi-real-time interaction records between agents and customers, send script reminders, and recommend content.

  This package is used in earlier versions. For versions later than 8.13.0, use the agent assistant flow package.

• multiCellFLow.zip

  This package contains preconfigured composite diagram elements and is used in the Q&A scenario. Q&As and answer branch processing in typical outbound calls are supported. If a subscriber enters incorrect questions for three consecutive times on the chatbot page, the system displays a message indicating that the number of attempts reaches the upper limit, and the chat text box is unavailable. This package is used in test outbound call Q&A flows and simple flows with common exception composite diagram elements.

• Satisfaction feedback package

  This package is used for customer satisfaction feedback on chatbot replies. Satisfaction feedback is required for Q&A-based replies, knowledge graph-based replies, and final replies in multiple rounds of dialogs.

• IVR test flow package

  This package is used to test IVR digit collection and voice playing.

• IVR test flow intention package

  This package contains intention data required by IVR test flows and is used together with the IVR test flow package.

• Intelligent revisit package

  This package is used for robots to make outbound calls to users for conducting satisfaction surveys after businesses are handled for the users.

• RPA intelligent case modification flow package

  This package is used for RPA robots to intelligently modify or supplement case information after agents create cases.

• Intelligent training package

  This package is used in the intelligent agent training scenario.

• RBT intention recognition package
• Package of address and person entities

A tenant administrator can contact O&M personnel to import the preceding flows or obtain them from O&M personnel. Perform the following steps to import the flows.

1. Sign in to the AICC as a tenant administrator, choose Configuration Center > Chatbot Management > Flow Configuration > Flow > Orchestration, and click .
2. In the dialog box that is displayed, click , select the flow package that needs to be imported, for example, the information matching package, and click .