Publishing a Flow

Updated on 2025-01-23 GMT+08:00

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Procedure

Select a flow in New or Unreleased state, expand the flow information, and click Release. The Release Flow dialog box is displayed.
Select a publish mode and click Confirm, as shown in the following figure.

Two publish modes are supported: gray release and official release. A flow can have only one official release version and one gray release version.

After a flow is published successfully, the status of the flow is displayed as Gray Release or Official Release according to the selected publish mode.

The publish modes of an IVR flow are as follows:
- Gray release: You need to configure a gray rule and select the gray rule configured for the current tenant from the drop-down list box. For a flow published in gray release mode, only voice calls from numbers that match the selected gray rule can be transferred to the IVR flow.
- Official release: For a flow published in official release mode, voice calls from all numbers can be transferred to the IVR flow.
  NOTE:
  - After a flow is published, the system automatically allocates an access code to the flow.
  - Flows in Official Release or Gray Release state can be cloned to configure multiple versions. The initial version of a new flow is V1.0. Each time the flow is cloned, the version number increases by 0.1. For example, when a flow is cloned for the first time, version V1.1 is created.
  - A flow can have only one official release version and one gray release version. When a cloned version is published, the existing official release version or gray release version is replaced with the current version.
  - A published exception handling flow must be available for official release and gray release.
  - To cancel the publishing of an exception handling flow, ensure that no published or gray release flow exists.
  - Abnormal flows support gray release.