/chatbot/rest/tuc/v1/qualityInspection/qiOnline/recognize

Updated on 2025-01-23 GMT+08:00

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Function

Online inspection interface.

Input Parameters

**Table 1**
Parameter	Type	Mandatory (Yes/No)	Description
role	String	No	Role. The options are staff, customer, operator, and user.
beginTime	long	No	Start time.
endTime	long	No	End time.
callId	String	Yes	Call ID.
content	int	Yes	Description.
language	int	Yes	Language. The options are zh_CN and en_US.

Output Parameters

Parameter	Type	Description
role	String	Role.
emotion	EmotionResult	Recognition type.
dialogRules	List<DialogRule>	Dialog rule.
silenceRules	List<SilenceRules>	Silence rule.
speedRules	List<SpeedRules>	Speed rule.
interposalRules	List<InterposalRules>	Interruption rule.

EmotionResult is described as follows.

Parameter	Type	Description
score	int	Score.
emotionType	String	The value can be positive or negative.

DialogRule is described as follows.

Parameter	Type	Description
id	String	Rule ID.
name	String	A maximum of 128 characters are allowed.
description	String	A maximum of 1024 characters are allowed.
severity	String	Rule type. The options are normal and critical.
min	int	Minimum number of dialog logics. The value ranges from 1 to 100.
score	int	Rule score. The value ranges from –100 to 100.
method	String	The rule is positive or negative. The options are positive and negative.
callBegin	long	Call start time.
callEnd	long	Call end time.

SilenceRules is described as follows.

Parameter	Type	Description
id	String	Rule ID.
name	String	Rule name.
score	int	Score. The value ranges from 0 to 100.
silenceSeconds	int	Silence duration. The value range is [1, -].
silenceTimes	int	Number of silence times. The value range is [1, -].
exception	SilenceException	Expression between groups.
callBegin	long	Dialog start time.
callEnd	long	Dialog end time.

SpeedRules is described as follows.

Parameter	Type	Description
id	String	Rule ID.
name	String	Rule name (a maximum of 64 characters).
minSpeed	int	Minimum speed. The value ranges from 1 to 220.
maxSpeed	int	Maximum speed. The value range is [1, -].
score	int	Score. The value ranges from –100 to 0.
callBegin	long	Call start time.
callEnd	long	Call end time.

InterposalRules is described as follows.

Parameter	Type	Description
id	String	Rule ID.
name	String	A maximum of 128 characters are allowed.
score	int	Rule score. The value ranges from –100 to 0.
interposalTimes	int	Interruption times. The value ranges from 1 to 10000.
interposalSeconds	int	Interruption duration. The value ranges from 1 to 10000.
callBegin	long	Call start time.
callEnd	long	Call end time.

Request Example

{
      "role": "${role}",
      "beginTime": "${beginTime}",
      "endTime": "${endTime}",
      "callId": "${callId}",
      "content": "${content}",
      "language": "${language}"
}

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