Help Center/ Customer Engagement Center/ User Guide/ Inspector Guide/ Performing Agent Monitoring and Inspections/ Monitoring Management/ Monitoring Call Details
Updated on 2025-11-07 GMT+08:00
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Monitoring Call Details

Inspectors can view call details.

Prerequisites

Permissions on operations under the current menu that require separate configuration have been configured. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Monitoring > Call Detail to view call details of the tenant space.

    Figure 1 Call details

  2. Set data filter criteria.

    • Click the time widget, set the start time and end time, and click OK to filter data.

      In the integrated deployment environment, the maximum time span between the start time and end time is five days.

      In the independent deployment environment, the maximum time span between the start time and end time is one day.

    • Click Advanced Search, enter a calling number and a called number, and click Search to filter detailed data.
    • Click to refresh real-time data.

  3. Click to set the table header.

    Figure 2 Column Configuration
    • For some columns, you cannot deselect them or change their sequence.
    • Click or to deselect a column.
    • Drag a selected column to change its sequence.
    • Hover the pointer over to view the detailed description of a column.
    • Click Reset to reset the column configuration to the state when the dialog box is opened.

    After the configuration is complete, click OK to save the new column configuration. Data is displayed based on the new column configuration.

  4. (Optional) Export details to the local PC.

    1. Click and enter a compression password to create an export task.
      Figure 3 Export
      • Different compression passwords can be set for different export tasks. The compression password is used to open the exported compressed file.
      • If the tenant parameter Specifies whether to set the password of the compressed file for exporting data. is set to No, an export task can be created without entering a compression password.
      • Click to view the password plaintext.
      • The exported data contains personal data. Exercise caution when processing the exported data to prevent personal data leakage and abuse.
      • In the independent deployment environment, you can click to export call details without entering a compression password.
    2. Click to view the export tasks in the last seven days.
    3. Click download in the Operation column corresponding to the created export task to download the exported details to the local PC. When opening the file, you need to enter the compression password set when you create the export task.

Parent topic: Monitoring Management