Agent Outbound Call Task

A tenant administrator executes the outbound call task through the agent outbound call task and views the outbound call result.

• Introduction to the Outbound Call Task of an Agent
  An outbound call agent performs outbound call–related operations in the outbound call task of the agent.
• Manually Making an Outbound Call
  After an administrator creates a manual outbound call task, an agent can refer to this section to perform operations related to manual outbound calls in the outbound call task.
• Viewing and Executing a Previewed Outbound Call
  After an administrator creates a previewed outbound call task, an agent can refer to this section to perform operations related to previewed outbound calls in the outbound call task.
• Viewing a Predicted Outbound Call
  After an administrator creates a predicted outbound call task, an agent can refer to this section to perform operations related to predicted outbound calls in the outbound call task.
• Viewing a Preempted Outbound Call
  After an administrator creates a preempted outbound call task, an agent can refer to this section to perform operations related to preempted outbound calls in the outbound call task.
• Creating a Reserved Outbound Call Task
  This section describes how to create a reserved outbound call task.
• Adding a Customer Number to the Blocklist
  Agents can add a customer or the current number of a customer to the blocklist in an agent outbound call task.
• Changing an Outbound Number
  Agents can change the outbound call number of a customer in the outbound call task.
• Viewing Outbound Call Results
  Agents can view the results of outbound call tasks that have been executed and supplement or modify the business results.