Configuring Resource Dump Tasks

A tenant administrator creates resource dump tasks to transfer business resource data to specified locations.

Prerequisites

You have enabled the Resource Dump feature for the tenant.
You have purchased Object Storage Service (OBS) at https://www.huaweicloud.com/intl/en-us/product/obs.html.
If you have purchased and enabled OBS server-side encryption, do not set a policy to deny the upload without the x-obs-server-side-encryption header.
Huawei Cloud documentation:
https://support.huaweicloud.com/usermanual-obs/obs_03_0088.html
To use the function of viewing dump resources online, you have enabled the View dump resources online feature.
In addition, you have purchased Cloud Search Service (CSS) on Huawei Cloud at https://www.huaweicloud.com/intl/en-us/product/css.html, obtained the cloud search server certificate by referring to https://support.huaweicloud.com/intl/en-us/css_faq/css_02_0106.html, and uploaded the certificate to the system by referring to Managing Certificates.
An application has been submitted to the system administrator and approved to add the OBS address, OBS proxy address, CSS address, and CSS proxy address to the address trustlist.
Resource dump tasks are not supported in the OP integration environment.
Permissions on operations under the current menu that require separate configuration have been configured. For details about the operation permissions that can be configured separately, see Table 1.

Context

If information, such as the AK, SK, and proxy user password, is changed on OBS, you need to modify the configuration in the AICC as follows: Choose Configuration Center > System Management > Resource Dump and update OBS information, such as the AK, SK, and proxy server password.
If the user password of CSS or the CSS proxy server is changed, you need to modify the configuration in the AICC as follows: Choose Configuration Center > System Management > Resource Dump and update the user password of CSS or the CSS proxy server.
After a resource dump task or server is deleted, the corresponding dump resources cannot be queried online. You can query the dump resources on the purchased CSS.

Procedure

Add a resource dump server.
1. Click the Resource Dump Server tab.
2. Click New in the upper right corner to add a resource dump server for storing resource data, including voice files, report data, CDR data, contact records, multimedia chat data, and AI inspection data.
  
  A maximum of 20 resource dump servers can be added for a tenant space.
3. Customize the server name.
  The server name must be unique.
4. Enter information about the purchased OBS, including the OBS address, data bucket, AK, and SK.
5. (Optional) Configure the proxy. Enter the proxy server address, port, username, and password.
  
  If the server can directly access the external network, you do not need to configure the proxy.
6. Determine whether to enable certificate verification.
  By default, certificate verification is enabled. Contact O&M personnel to import the OBS trust certificate to the certificate store. Otherwise, resource dump tasks fail to be executed.
  
  If certificate verification is disabled, peer identity spoofing risks occur. You are advised to enable certificate verification.
7. Click OK.
(Optional) Add a cloud search server.
1. Click the Cloud Search Server Configuration tab.
2. Click New in the upper right corner to add a cloud search server.
  
  Only one cloud search server can be added for a tenant space.
3. Customize the server name.
  The server name must be unique.
4. Enter information about the purchased CSS, including the CSS address, CSS port, cluster login username, and password.
5. (Optional) Configure the proxy. Enter the proxy server address, port, username, and password.
  
  If the server can directly access the external network, you do not need to configure the proxy.
6. Select the cloud search server certificate that has been uploaded.
  
  If certificate verification is disabled, peer identity spoofing risks occur. You are advised to enable certificate verification.
7. Click OK.
Click the Resource Dump Task tab to add a task for obtaining resource data.

Only one voice file task, one report data task, one CDR data task, and one AI inspection data task can be created for the same dump data type and dump duration.
Add a task for obtaining voice files.
1. Customize the task name and set Dump Data Type to Voice file.
  The task name must be unique.
2. Select a configured dump server and set the dump file path for storing voice files generated by the business side, for example, /data/voicefile.
3. (Optional) Set Dump file retention period. The value is an integer ranging from 1 to 60. If this parameter is left blank, data is stored permanently.
4. (Optional) Click to enable CSS.
  The keys for storing voice files in OBS are written to CSS.
5. Click Save.
Add a task for obtaining report data.
1. Customize the task name and set Dump Data Type to Report data.
  The task name must be unique.
2. Select a configured dump server and set the dump file path for storing report data generated by the business side, for example, /data/reportdata.
3. Set the dump duration.
  - Day: Data of one day is uploaded for each task.
  - Week: Data of one week from Monday to Sunday is uploaded for each task.
  - Month: Data of one month from the beginning to the end is uploaded for each task.
4. (Optional) Set Dump file retention period. The value is an integer ranging from 1 to 60. If this parameter is left blank, data is stored permanently.
5. Select one or more reports to be dumped. The options are as follows:
  - VCC Traffic Report
  - VCC Traffic Report by AccessCode
  - IVR Traffic Report
  - IVR Traffic Report by AccessCode
  - Skill Queue Traffic Report
  - Skill Queue Traffic Report by AccessCode
  - Traffic Summary Report
  - Agent Traffic Report
  - Agent Outbound Call Report
  - Agent Operation Report
  - Abandoned Call in Ringing Report
  - Agent Timesheet Report
6. Click Save.
7. Click Enable to enable the task.
Add a task for obtaining CDR data.
1. Customize the task name and set Dump Data Type to CDR data.
  The task name must be unique.
2. Select a configured dump server and set the dump file path for storing CDR data generated by the business side, for example, /data/cdrdata.
3. (Optional) Set Dump file retention period. The value is an integer ranging from 1 to 60. If this parameter is left blank, data is stored permanently.
4. Click Save.
5. Click Enable to enable the task.
Add a task for obtaining contact records. A maximum of 20 contact record tasks can be added.
1. Customize the task name and set Dump Data Type to Contact record.
  The task name must be unique.
2. Select a configured dump server and set the dump file path for storing contact records generated by the business side, for example, /data/contactrecord.
3. Set the dump duration.
  - Day: Data of one day is uploaded for each task.
  - Week: Data of one week from Monday to Sunday is uploaded for each task.
  - Month: Data of one month from the beginning to the end is uploaded for each task.
4. Set the start day of the dump duration. When Dump Duration is set to Week or Month, you need to set this parameter to delete contact records.
  - When Dump Duration is set to Week, the value of Dump Duration Start ranges from Monday to Sunday.
  - When Dump Duration is set to Week, the value of Dump Duration Start is a positive integer ranging from 1 to 28.
5. (Optional) Set Dump file retention period. The value is an integer ranging from 1 to 60. If this parameter is left blank, data is stored permanently.
6. (Optional) Set filter criteria.
7. Set Export data field. The options are as follows:
  - All: All data fields are exported. The export scope cannot be customized.
  - Customization: By default, all data fields are exported. The export scope can be customized.
8. Click Save.
9. Click Enable to enable the task.
Add a task for obtaining multimedia chat data.

For a single tenant, one channel can have only one dump task. If an omni-channel dump task exists, other dump tasks for storing multimedia chat data are not allowed. Discarded tasks are not counted.
1. Customize the task name and set Dump Data Type to Multimedia chat data.
  The task name must be unique.
2. Select a configured dump server and set the dump file path for storing multimedia chat data generated by the business side. The dump file path must start with a slash (/), for example, /data/multimedia.
  After the dump file path is set, the system automatically displays the path for storing dump files on OBS in /ccfs/Tenant space ID/Entered path format.
3. (Optional) Set Dump file retention period. The value is an integer ranging from 1 to 60. If this parameter is left blank, data is stored permanently.
4. (Optional) Click to enable CSS.
  The keys for storing chat record index files in OBS are written to CSS.
5. Set Chat Data Dump Duration (Day).
  The value ranges from 1 to 180. The default value is 30.
  
  The current date is used as the date before which data is dumped. For example, if this parameter is set to 3, data of the third day before is dumped, but data of the fourth day before and earlier is not dumped.
6. Select all channel types.
7. Click Save.
8. Click Enable to enable the task.
Add a task for obtaining AI inspection data.
1. Customize the task name and set Dump Data Type to AI inspection data.
  The task name must be unique.
2. Select a configured dump server and set the dump file path for storing AI inspection data generated by the business side. The dump file path must start with a slash (/), for example, /data/multimedia.
3. (Optional) Set Dump file retention period. The value is an integer ranging from 1 to 60. If this parameter is left blank, data is stored permanently.
4. Set AI Inspection Data Dump Duration.
  The value ranges from 15 to 90. The default value is 60.
  
  The current date is used as the date before which data is dumped. For example, if this parameter is set to 3, data of the third day before is dumped, but data of the fourth day before and earlier is not dumped.
5. Click Save.
6. Click Enable to enable the task.

Follow-up Procedure

5 minutes after a task is started, choose Configuration Center > System Management > Resource Dump Task to view the task execution record.
- If the task fails to be executed, click Re-execute to execute the task again.
After a task for which CSS is enabled is started, choose Contact History > Dump Resource to view dump resources online.

References

Currently, the following dump data types are supported. The following file examples and field descriptions are provided for reference.

**Table 1** Description of PRM CDRs
Field Name	Type	Description
callId	String	Call ID.
callIdNum	Integer	CDR sequence number. Sequence number of multiple CDRs generated for a call. The value starts from 1 and indicates the first CDR. The value -1 indicates the last CDR.
callerNo	String	Calling number. The value can be a phone number, an email address, or a web page.
calleeNo	String	Called number. The value can be a phone number, an email address, or a web page.
waitBegin	Date	Start time of call waiting. The value indicates the start time when a call accesses the current device.
waitEnd	Date	End time of call waiting. The value indicates the waiting end time of a call on the current device.
ackBegin	Date	Time when a call starts to be answered. The value indicates the time when a call starts to be answered on the current device. The value of ackBegin is the same as that of waitEnd.
ackEnd	Date	End time when a call is answered. The value indicates the end time when a call is answered on the current device.
callBegin	Date	Start time of a call. The value indicates the start time of a call on the current device. The value of callBegin is the same as that of ackEnd.
callEnd	Date	End time of a call. The value indicates the time when a call ends on the current device.
serviceNo	Integer	Business type. The value indicates the type of the business currently provided by a device.
trkNo	Integer	Trunk ID. For a voice call, this parameter indicates the trunk circuit number of the ACD occupied by the call. For calls of the local office, the value is –1. For non-voice calls, the value is meaningless.
trkGrpNo	Integer	Trunk group number. For a voice call, this parameter indicates the trunk group that the ACD trunk circuit number occupied by the call belongs to. For non-voice calls, the value is meaningless.
modNO	Integer	Module number. For a voice call, this parameter indicates the ID of the ACD switch module occupied by the call. For non-voice calls, the value is meaningless.
deviceType	Integer	Type of the device that processes a call.
deviceNo	Integer	ID of the device that processes the current call. For an agent device, the device ID is the agent ID. For a queue or virtual device, the device ID is the queue ID configured on the configuration console or the ID of the network shared device corresponding to the virtual device. For other device types, the value is an internal ID.
deviceIn	String	Device description. For a skill queue, the value is DEVICE_QUEUE. For an agent, the value is DEVICE_AGENT. When the value of DeviceType is IVR business flow (3), the value of this field is the access code of the IVR flow. The call value is the corresponding phone number. For a temporary routing device, the value is DEVICE_ROUTE. For a virtual device, the value is DEVICE_VNR. When the value of DeviceType is CDN device (10), the value of this field is the number of the CDN. When the value of DeviceType is PGR (14), the value of this field is the PGR access code.
callType	Integer	Call Type
waitCause	Integer	Reason why a call is waiting on the current device. 0: no waiting. 2: normal waiting (waiting caused by call queuing). 3: offline waiting (the business instructs the current call to queue offline).
releaseCause	Integer	Reason why a call is disconnected from a device. This field indicates the call release cause in a CDR when CallIDNUM is -1. In other cases, this field is meaningless.
subCcNo	Integer	Subsystem number. ID of the call center in the networked call center.
vdn	Integer	ID of the VCC that processes a call.
mediaType	Integer	Media type of a call.
UVID	Integer	User access ID. The value indicates the globally unique ID that the CCS allocates to each user who accesses the call center. During call collaboration, multiple calls of different media types can be associated.
orgCcNo	Integer	Subsystem number of the original call center.
orgCallID	String	Original call ID. The value indicates the call ID that is allocated when a network call accesses the initial call center.
orgCalleeNo	String	Original called number. The value indicates the called number of a network call in the initial call center.
orgServiceNo	Integer	Original business type. The value indicates the business type of the processing device for the call center that initially accesses a network call.
serCcNo	Integer	Subsystem number of the service party. The value indicates the subsystem ID of the call center that processes a network call.

serService	Integer	Destination business type. The value indicates the business type of the device that processes a network call in the destination call center.
userLevel	Integer	Customer level. The value indicates the customer level of the calling number in a call that accesses the call center.
userType	Integer	Customer category.
callInCause	Integer	Call access reason. The value indicates the reason why a call accesses the call center (for voice calls). 0: unknown cause. 1: The user is busy. 2: no answer 3: no condition. 4: change during the indicator period. 5: immediate response upon redirection. 6: The mobile user is unreachable.
enterReason	Integer	Reason why a call accesses a device.
leaveReason	Integer	Reason why a call is disconnected from a device.
billInfo	Integer	Language statistics. The value indicates the call language information set by the service.
preServiceNo	Integer	Business type of a call on the previous device.
preDeviceType	Integer	Type of the previous device that a call passes through. 1: queue 2: agent 3: IVR
preDeviceNo	Integer	ID of the previous device that a call passes through.
preDeviceIn	String	Description of the previous device that a call passes through.
mediaInfoType	Integer	Media capability information about a call. 0: message call 1: voice call 2: video call (excluding voice) 3: voice and video call In the CDRs of message calls (such as text chats, emails, SMS messages, faxes, and co-browsing), the value of this parameter is 0. For an outbound call, this field records the media capability when the call is connected. For CDRs of local internal calls and local help requests, the media capability in the CDRs of two agents is recorded as the sign-in media capability of the agent who initiates the call. That is, if an agent signs in as a video agent, the internal call is recorded as a video call; if an agent signs in as a voice agent, the internal call is recorded as a voice call.
skillID	Integer	ID of the skill queue to which a call belongs. When a call is transferred because the queue to which the call belongs overflows or no agent is on duty, the value is the ID of the first skill queue that the call enters.
locationID	Integer	ID of the distributed node to which a call belongs.
billInfo1	Integer	Business information 1. The value indicates the call business information set by the business.
billInfo2	Integer	Business information 2. The value indicates the call business information set by the business.
billInfo3	Integer	Business information 3. The value indicates the call business information set by the business.
billInfo4	Integer	Business information 4. The value indicates the call business information set by the business.
OBSServiceID	String	When the value of CallType is 41, 42, 43, 44, 60, 61, 62, or 63, that is, for automatic outbound calls, the value of this field is the ID of an outbound campaign.
OBSUniqueID	String	When the value of CallType is 41, 42, 43, 44, 60, 61, 62, or 63, that is, for automatic outbound calls, the value of this field is the ID of an outbound call record.
currentSkillID	Integer	ID of the skill queue that processes the current call.
uapID	Integer	ID of the UAP that connects a call to the call center platform.
netEntID	Integer	NE ID of the media server that generates the current CDRs.
subMediaType	Integer	Submedia type. This parameter is valid only when MediaType is set to MEDIA_TYPE_WEB_LEAVE_MESSAGE(20).
initVdnId	Integer	ID of the first VCC to which a call belongs.

For details about the values of deviceType, callType, releaseCause, mediaType, enterReason, and leaveReason, see (For Engineer) ICD VxxxRxxxCxx Product Documentation 01 (ICD).

**Table 2** Description of oplist CDRs
Field Name	Type	Description
agentId	Integer	Agent ID.
serviceNo	Integer	Business type ID.
skillId	Integer	Skill queue ID.
callId	String	Call ID.
beginTime	Date	Start time of an operation.
endTime	Date	End time of an operation.
opType	Integer	Operation type.
opObject	Integer	Operation object.
opCause	Integer	Operation reason.
mediaType	Integer	Media type.
vdnId	Integer	VCC ID.
ccId	Integer	ID of a call center.
agentType	Integer	Agent type.
phoneNo	String	Agent number.
callInOut	Integer	Flag indicating whether it is an inbound or outbound call.
locationId	Integer	Distributed node ID.
logonSn	String	Sign-in sequence number.
skillInfoSn	String	Index of the skill list that an agent has when the agent performs the current operations.

For details about the values of opType, opObject, opCause, and mediaType, see (For Engineer) ICD VxxxRxxxCxx Product Documentation 01 (ICD).

**Table 3** Description of callid.json
Field	Type	Description
callSerialno	Varchar	Call SN.
workNo	Decimal	Platform agent ID.
countId	Varchar	Account.
countName	Varchar	Account name.
logIP	Varchar	Sign-in IP address.
contactId	Varchar	Contact ID.
callId	Varchar	Call ID between an agent and a user.
calltype	Decimal	Call type. 0: inbound call 1: outbound call 2: predicted outbound call 3: previewed outbound call 4: preempted outbound call 10: bidirectional call 11: collaborative call 12: click-to-dial call
mediaTypeId	Decimal	Media type. 0: normal call 2: voice click-to-dial 5: voice and video 6: internal call 7: common outbound call 18: video click-to-dial 19: common video call 41: preempted outbound call 43: predicted outbound call 44: previewed outbound call 51: internal two-party help call 52: internal three-party help call 53: multimedia
channelType	Decimal	Multimedia channel. 0: other channels 1: Web 2: WeChat 3: Facebook 4: X (Twitter) 6: email 8: LINE 9: WhatsApp 11: Instagram 12: Telegram
caller	Varchar	Caller number.
called	Varchar	Called number.
acceptNo	Varchar	Handled number, which can be configured by an agent.
callSkill	Varchar	Skill queue.
skillId	Decimal	Skill queue ID.
oriCallednum	Varchar	Original called number.
talkReason	Varchar	Session reason ID, which is the same as the call reason ID.
talkRemark	Varchar	Session remarks.
beginTime	Timestamp	Start time.
endTime	Timestamp	End time.
calllDuration	Decimal	Call duration.
staffHangup	Decimal	Party that hangs up a call.
chatChannelConfigId	Varchar	Multimedia channel ID.
chatUserName	Varchar	Multimedia channel username.
chatWebUserAccessType	Varchar	User access mode of the web channel. The value 0 indicates API access.
detail	Varchar	Call details file name.

**Table 4** Description of detail_{Random UUID}.json
Field	Type	Description
channel	Varchar	Channel name, for example, WEB, WECHAT, or FACEBOOK.
channelConfigId	Varchar	Channel ID.
userId	Varchar	Unique ID of a customer in a channel.
senderNickname	Varchar	Nickname of the message sender. If no nickname is configured for the agent, the default value is Agent. For end users, this is the social media nickname, which depends on the openness of the social media channel interface. By default, the value is the same as the value of userId.
sendTime	Varchar	Time when a message is sent.
controlType	Varchar	Message control type, such as the message connection type or chat message type. CONNECT DISCONNECT TRANS2AGENT CHAT
sourceType	Varchar	Message source type, for example, customer, agent, or robot. USER: customer AGENT: agent ROBOT: robot ISALES: ISALES QUALITYINSPECTOR: quality inspector SYSTEM: system messages, such as session timeout and disconnection SATISFACTION: satisfaction survey
mediaType	Varchar	Media type of the message content, for example, text, image, audio, or video. ТЕXT: text IМАGЕ: image LОCATE: location message VIDEO: video AUDIO: audio FILE_IМAGE: file image FILE: file FILE_VIDEO: file video EMOTICONS: personalized emoticons CARD: card EMAIL: email RICHTEXT: rich text WHATSAPPTEMPLATE: WhatsApp template INTERACTIVE_BUTTONS: interactive button (WhatsApp) INTERACTIVE_LIST: interactive list (WhatsApp) WEBCARD: web card DOCUMENT: document COBROWSESITE: co-browsing MENTION: messages of types mentioned on the Instagram channel
content	Long text	Message content. Data with different meanings is carried based on the media type. In this case, the value entered by the customer is in plain text, for example, Hola, bienvenido a Movistar! Te saluda ivan". In some cases, for example, when a customer sends a WhatsApp template, the value is in JSON format, for example, {\"content\":\"Hola\"}.
callId	Varchar	Call ID.
messageCode	Varchar	Unique message code, which is used to identify the message for canceling or deleting an action.
sendStatus	Tinyint	0: The message is sent successfully. 1: The message is being sent. 2: The message fails to be sent, the message sending times out, or the message is rejected. 3: The message is read. 4: The message is unread.
recallTime	Timestamp	Time when a message is withdrawn.
errorMsg	Varchar	Message sending failure cause.
receiveTime	Timestamp	Time when a message sent by a customer arrives.
contentDealType	Varchar	Whether a message is a local file message. The value 1 indicates yes.
isForwarded	Tinyint	This parameter is available only during email dump. 0: not forwarded 1: forwarded
forwardTime	Timestamp	Forwarding time. This parameter is available only during email dump.
emailContentFile	Long text	OBS key of the email content file.
isRead	Varchar	0: read 1: unread 2: processed
title	Varchar	Email title.
sender	Varchar	Sender address.
receiver	Long text	Recipient address.
emailType	Varchar	0: inbox 1: outbox
ccList	Long text	List of Cc recipient addresses. Multiple addresses are separated by semicolons (;)
bccList	Long text	List of Bcc recipient addresses. Multiple addresses are separated by semicolons (;)
recordTime	Timestamp	Time when an email is saved to the database.
attachmentList	Long text	Attachment list.
innerPictureList	Long text	List of the OBS keys of email image files.
isDispatch	Varchar	0: The message has been allocated or sent successfully. 1: not allocated
catalogId	Varchar	Email catalog ID.

**Table 5** Description of AI inspection data
Table	Field	Type	Description
qiCallTaskList (inspection task)	callid	Varchar	Call ID.
	tenantid	Varchar	Tenant ID.
	callname	Varchar	Recording file name.
	calldesc	Varchar	Call description.
	filetype	Decimal	File type. The options are 0 (voice) and 2 (multimedia).
	calltime	Datetime	Call time.
	uploadtime	Datetime	Recording upload time.
	filepath	Varchar	Talk source file path.
	createtime	Datetime	Creation time.
	seatid	Varchar	Agent ID.
	seatname	Varchar	Agent name.
	isdeal	Decimal	Unused field.
	status	Decimal	Task status.
	inspectstatus	Decimal	Sample inspection status.
	inspectstatushis	Decimal	Historical sample inspection status.
	reviewStatus	Decimal	Review status.
	complainStatus	Decimal	Appeal status.
	manualscore	Decimal	Manual rating score.
	asrid	Varchar	ASR task ID.
	asrtime	Datetime	Time when recording ASR is triggered.
	interactionType	Tinyint	Interaction type. The options are 0 (voice) and 2 (multimedia).
	WORKNO	Decimal	Agent ID.
	CALLER	Varchar	Calling number.
	CALLED	Varchar	Called number.
	CTICALLID	Varchar	CTI call ID.
	NEEDSPEECHANALYSIS	Varchar	Whether to enable the semantic analysis feature for the tenant. The options are 1 (enabled) and 0 (disabled).
	CALLTYPE	Decimal	Call type. For details, see the definition of billLog.
	CALLREASONS	Varchar	Call reason.
	EVALUATION	Varchar	Satisfaction evaluation.
	asrsource	Varchar	Offline ASR source. The options are sinovoice (SinoVoice) and iflytek (iFLYTEK).
	orgFileName	Varchar	Original file name of a call recording.
	locationId	Varchar	Node ID of a call recording. This parameter has a value only in CTI pool mode.
	trackStatus	Decimal	Tracing status of data processing.
	isHis	Integer	Whether the data is historical data. The options are 0 (no) and 1 (yes).
	qiAsrServerId	Varchar	ID of the associated inspection ASR server.
qiCallResultList (inspection result)	callid	Varchar	Call ID.
	tenantid	Varchar	Tenant ID.
	asrfilepath	Varchar	ASR result file path.
	duration	Decimal	Contact duration, in milliseconds.
	seatcallratio	Decimal	Agent talk ratio.
	custcallratio	Decimal	Customer talk ratio.
	seatspeed	Decimal	Agent speaking speed.
	custspeed	Decimal	Customer speaking speed.
	seatsilencetime	Decimal	Agent silence duration.
	custsilencetime	Decimal	Customer silence duration.
	seatemotion	Varchar	Agent emotion.
	custemotion	Varchar	Customer emotion.
	score	Decimal	Score.
	interactionType	Tinyint	Interaction type. The options are 0 (voice) and 2 (multimedia).
	createtime	Datetime	Time when an inspection task is created.
	segments	Array	Dialog content (list).
	asrText	Varchar	Dialog text.
	startTime	Decimal	Chat start time (for the voice type).
	startTimeFormat	Varchar	Formatted chat start time (hour, minute, and second).
	endTime	Decimal	Chat end time (for the voice type).
	endTimeFormat	Varchar	Formatted chat end time (hour, minute, and second).
	segmentId	Decimal	Sequence number.
	speaker	Varchar	Speaker. The options are staff and segment.
	callTime	Decimal	Chat time (for the text type; timestamp).
	callTimeFormat	Varchar	Formatted chat time (year, month, day, hour, minute, and second).
qiScoreList (inspection score)	groupinstid	Varchar	Primary key.
	tenantid	Varchar	Tenant ID.
	callid	Varchar	Call ID.
	groupid	Varchar	Scenario ID.
	score	Decimal	Score.
	manualscore	Decimal	Manual rating score.
	groupname	Varchar	Scenario name.
	groupdesc	Varchar	Scenario description.
	createtime	Datetime	Time when an inspection task is created.
	ignoresensitive	Decimal	Whether to ignore sensitive words. The options are 0 and 1.
qiSilenceScoreList (silence rule score)	ruleinstid	Varchar	Primary key.
	tenantid	Varchar	Tenant ID.
	callid	Varchar	Call ID.
	ruleid	Varchar	Rule ID.
	rulename	Varchar	Rule name.
	valid	Varchar	Whether a rule is valid.
	score	Decimal	Score.
	createtime	Datetime	Time when an inspection task is created.
	sensitiveRuleMatch	Varchar	Rule matching.
qiSpeedScoreList (speed rule score)	ruleinstid	Varchar	Primary key.
	tenantid	Varchar	Tenant ID.
	groupinstid	Varchar	Inspection score ID.
	ruleid	Varchar	Rule ID.
	rulename	Varchar	Rule name.
	valid	Varchar	Whether a rule is valid.
	score	Decimal	Score.
	createtime	Datetime	Time when an inspection task is created.
	speedRuleMatch	Varchar	Rule matching.
qiInterposalScoreList (interruption rule score)	ruleinstid	Varchar	Primary key.
	tenantid	Varchar	Tenant ID.
	groupinstid	Varchar	Inspection score ID.
	ruleid	Varchar	Rule ID.
	rulename	Varchar	Rule name.
	valid	Varchar	Whether a rule is valid.
	score	Decimal	Score.
	createtime	Datetime	Time when an inspection task is created.
	interposalRuleMatch	Varchar	Rule matching.
qiDialogueScoreList (dialog rule score)	ruleinstid	Varchar	Primary key.
	tenantid	Varchar	Tenant ID.
	groupinstid	Varchar	Inspection score ID.
	ruleid	Varchar	Rule ID.
	rulename	Varchar	Rule name.
	valid	Varchar	Whether a rule is valid.
	score	Decimal	Score.
	createtime	Datetime	Time when an inspection task is created.
	dialogueRuleMatch	Varchar	Rule matching.
qiSensitiveScoreList (sensitive word score)	ruleinstid	Varchar	Primary key.
	tenantid	Varchar	Tenant ID.
	callid	Varchar	Call ID.
	ruleid	Varchar	Rule ID.
	rulename	Varchar	Rule name.
	valid	Varchar	Whether a rule is valid.
	score	Decimal	Score.
	createtime	Datetime	Time when an inspection task is created.
	sensitiveRuleMatch	Varchar	Rule matching.

**Table 6** Description of the JSON AI inspection file
Field	Type	Description
start_time	Datetime	Start time (nth second).
asr_text	Varchar	Communication content.
speaker	Varchar	Speaker role. The options are customer (customer) and staff (agent).
end_time	Datetime	End time (nth second).
segment_id	Varchar	nth chat record. n starts from 1.